Educational Assistant-Academic Success (Part-Time)

Milwaukee Area Technical College; Milwaukee (WI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Milwaukee Area Technical College (MATC) seeks dedicated tutors and support staff to assist in classroom and district academic support centers. You will provide tutoring, coordinate makeup testing, and support instructors with various academic services.

The role emphasizes collaboration, data management, and student-focused services, with opportunities to help diverse learners across campus.

Qualifications

• Requires associate degree or higher; preferred bachelor’s degree in related field.
• At least two years of comparable experience is preferred.
• Strong communication, organization and problem-solving abilities are essential.

Responsibilities

• Provide tutoring and instructional support to students in alignment with instructor and department goals.
• Assist with scheduling, makeup test proctoring and center operations to ensure smooth functioning.
• Maintain files, databases and progress records; prepare reports as required or assigned.
• Serve as liaison between students, faculty and staff to facilitate wraparound services and referrals.
• Support district-wide recruitment, interviewing, and training activities for tutors.

Skills

Communication skills

Teamwork

Interpersonal savvy

Analytical thinking

Customer focus

Problem solving

Attention to detail

Education

Associate degree or higher in a comparable field preferred

Bachelor degree or higher in related field preferred

Tools

Microsoft Office Suite

Excel

Word

Job description

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest andmost diverse technical college, offering 170+ high-quality programsthat connect students to a career in as little as one to two years.The college also offers a less expensive path to a four-yeardegree. MATC is transforming lives, industry and our community bypreparing students today for the careers of tomorrow. MATC'sdiverse team members - 42% of whom are employees of color--workwith a purpose to serve the students who make us one of the mostdiverse two-year institutions in the Midwest. Together, we aremeeting the needs of the community we shared and committed toeliminating equity gaps in higher education for both students andemployees. We are seeking passionate individuals to join our teamwho share the same passion in serving this purpose. Learn moreabout MATC at www.matc.edu.

Under department supervision, assists in the instructional processby providing professional services for the classroom and DistrictAcademic Support Centers. This position provides an infrastructureand/or tutors for individualized or group related tutoring tostudents who use the academic support services. Work is generallydiversified based on individual needs of the instructor andstudent. Judgment and analysis are required in making decisionswithin established procedures. Daily responsibilities are completedindependently using established policies and general objectiveswith occasional supervisory contact for policy clarification or interpretation.

Characteristic Duties and Responsibilities

• Encourages learning and study skill behaviors that helpstudents to accomplish their academic goals.
• Diagnoses learning behaviors, develops strategies andanticipates learning outcomes to help students accomplishtheiracademic goals; determines and schedules appropriate support and ortutoring methods for students.
• Provides tutoring assistance for specific academic skills andsubjects, consistent with classroom instruction and in conjunctionwith faculty instruction if needed.
• Coordinates and administers makeup test proctoring services forMATC students.
• Assumes responsibility for the maintenance of center and otherspaces assigned; establishes and enforces regulations related tocenter and the equipment used; manages inventory of supplies andequipment; creates purchase orders for needed equipment andsupplies.
• Assists students by providing problem resolution withcomputers; class issues; software applications includingBlackboard, Microsoft Office Suite programs; class schedules;financial aid applications; homework that uses web-based platforms;computer support equipment; and audio/visual systems.
• Updates inventory and other data; prepares relevant reports,study guides and reference materials.
• Assists with district-wide recruitment, interviewing,application, hiring, and training of tutors.
• Assists with developing and maintaining files, databases, andprogress records; prepares reports as required or assigned.
• Acts as a liaison between students and faculty.
• Provides general information about MATC including relevant wraparound services and resources; refers students to other departmentsor services to meet their educational needs.
• Participates in related in-service training, workshops,divisional meetings, and other educational activities asrequired.
• Performs other related duties as required for the efficientoperations of the division.

Qualifications

Compliance with all state, federal, and accreditationstandards/requirements, as well as all MATC policies andprocedures.

Minimum Qualifications:

Required Minimum Education : Associate degree or higher in acomparable field preferred.

Required Minimum Experience : At least two (2) years of comparableexperience.

Preferred Education and Experience:

Bachelor degree or higher in related field and with at least three(3) or more years of comparable experience.

Competencies:

• Cultivates innovation
• Optimizes work processes
• Ensures accountability
• Collaborates
• Interpersonal savvy
• Communicates effectively
• Instills trust
• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion

Knowledge, Skills and Abilities:

• Familiarity with the instructional process and use ofinstructional media.
• Skilled in operating and maintaining specialized equipment andsoftware.
• Organizational skills and the ability to work with minimalsupervision.
• Ability to understand and support the student-teacherrelationship.
• Ability to establish and maintain effective workingrelationships with students, staff, teachers, and the
• general public.
• Ability to work in a team environment.
• Ability to communicate effectively through both oral andwritten means.
• Strong verbal, written, analytical, and persuasive skills andthe ability to interact effectively with all
• levels of employees and management.
• Ability to utilize Microsoft Office Suite including Excel andWord to create inventory and other various
• reports.
• Ability to establish and maintain effective workingrelationships with vendors and contractors.
• Ability to order needed supplies while understanding budgetconstraints.
• Ability to work effectively with individuals from diverseeducational and socio-economic backgrounds.

Supplemental Information

Hours

This position works 19 hours per week, on-site at the Downtown campus This position works 34 weeks per academic yearwhen students are in session.

Work Schedule:

• Monday - Wednesday 2 - 7 pm
• Thursday 3 - 7 pm

Interviews:

Virtual interviews will be conducted after posting closes within two weeks.

EEO

Milwaukee Area Technical College will not discriminate against anyemployee, applicant for employment, student, or applicant foradmission on the basis of race, color, national origin, ancestry,sex, sexual orientation, creed, religion, political affiliation,marital status, parental status, pregnancy, disability, age,membership in any reserve component of the armed forces, unionaffiliation, arrest and conviction record, or any other protectedcategory under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/AccessEducator/Employer. Reasonable accommodations will be provided forqualified individuals with disabilities. If you have a disabilityand need special accommodation for the application process, pleasecontact our office at 414-297-6529 (Wisconsin Relay System: 711) oremail [e-mail]