Coordinator- One Stop WDS

Champaign County Regional Planning Commission; Champaign (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Competitive benefits

Great work environment

Job summary

Champaign County Regional Planning Commission is hiring a Coordinator One-Stop to oversee daily operations and partner activities at the East Central Illinois WorkNet/American Job Center and affiliates in Champaign, IL. You will supervise Receptionist and Career Coaches, serve as on-site liaison, and support referral and customer-tracking systems.

The role requires a Bachelor’s degree in related fields and experience in public programs, with strong coordination, communication, and data reporting

Qualifications

• Bachelor’s degree in Human Services, Public Administration, Workforce Development, or related field.
• Experience in customer service, coordination, or public program operations.
• Strong organizational and multitasking abilities.
• Effective oral and written communication skills.
• Proficiency with databases and data reporting systems.

Responsibilities

• Coordinate daily operations and partner activities within the East Central Illinois WorkNet/American Job Center and affiliates.
• Supervise the Receptionist and Career Coaches and act as on-site liaison between partners, staff, and management.
• Oversee reception and resource rooms, referral and customer-tracking systems, and staff training coordination.
• Assist in coordinating events and facility usage to ensure a seamless, integrated customer experience for job seekers and employers.

Skills

Customer service

Coordination

Effective communication

Organizational skills

Data reporting systems

Database proficiency

Education

Bachelor's degree in Human Services, Public Administration, Workforce Development, or related field

Job description

The Coordinator One-Stop is responsible for coordinating daily operations and partner activities within the East Central Illinois WorkNet/American Job Center and its affiliate sites. The position ensures smooth delivery of customer services, partner collaboration, and compliance with Workforce Innovation and Opportunity Act (WIOA) requirements.

• One-Stop supervises the Receptionist and Career Coaches. The Coordinator One-Stop serves as the on-site liaison between partner agencies, staff, and management; oversees the reception and resource room areas; supports the referral and customer-tracking systems; and assists in coordinating staff training, events, and facility usage. The position promotes a seamless, integrated, and customer-focused experience for job seekers, employers, and community partners.
• Bachelors degree in Human Services, Public Administration, Workforce

Development, or related field, or equivalent combination of education and experience.

• Knowledge of public programs, systems, technology, and partner collaboration models.
• Experience in customer service, coordination, or public program operations.
• Strong organizational skills and ability to balance multiple priorities.
• Effective oral and written communication skills.
• Proficiency with databases and data reporting systems -
• Please submit at least three professional reference letters with your job application.The references should be from current or prior employers.
• Schedule: 8:30 a.m. 5:00 p.m., M-F\ \ Worksite: RPC Workforce Development Services Champaign, Illinois\ \ Status: Full-Time/37.5 hours per hour\ \ Starting Wage: \$24.00 - \$26.00 Competitive benefits, health insurance, dental insurance, retirement, high quality programming and great work environment!