Substance Use Disorder Program Manager

CareOregon, Inc.; Salem (OR); Remote; USD 102,000 - 125,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

CareOregon, Inc. is seeking a Substance Use Disorder (SUD) - Program Manager to lead assessment, development, and continuous improvement of the SUD continuum of care, focusing on medications for addictions and optimization across primary and specialty settings.

The role emphasizes strategic program leadership, collaboration with care teams, and workforce development to improve health outcomes for people who use drugs. Remote work with preference for Oregon/SW Washington is noted.

Qualifications

• Master's degree in social work, counseling, psychology, public health, healthcare administration, behavioral health, or a related field.
• Minimum 5 years of experience in healthcare, behavioral health, public health, education, or non-profit organizations.
• Minimum 2 years of experience supporting, developing, implementing, or evaluating SUD services, medications for addiction treatment, or related programs.

Responsibilities

• Provide operational guidance to expand and optimize SUD services across care settings.
• Determine and monitor key performance metrics for program effectiveness.
• Guide program staff and cross-functional partners.
• Provide technical assistance to teams and external partners.
• Lead projects to implement and improve SUD services.
• Support workflows, tools, and care coordination across settings.
• Research emerging practices to inform program improvement.
• Collaborate with providers to engage members in treatment.
• Coordinate learning collaboratives to share best practices.
• Translate policies and contractual requirements into operational practices.
• Serve as an internal subject matter resource on SUD programs.
• Support workforce development, including provider recruitment and training.

Skills

Program leadership

Data analysis

Cross-functional collaboration

Strategic planning

Quality improvement

Education

Master's degree

Job description

Substance Use Disorder (SUD) - Program Manager

The Substance Use Disorder (SUD) - Program Manager is responsible for the assessment, development, program leadership, and continuous improvement of the Substance Use Disorder (SUD) continuum of care, with a focus on use of medications for addictions, optimization of SUD services in various specialty behavioral health and primary care settings, harm reduction strategies, and improvement of the health and quality of life of people who use drugs. This includes formulation and delivery of an effective addiction treatment strategy in a variety of physical and behavioral health settings in service to multiple coordinated care organization (CCO) regions.

NOTE: This position is remote and preference is given to candidates in Oregon and SW Washington.

Estimated Hiring Range: $102,330.00 - $125,070.00

Bonus Target: Bonus - SIP Target, 5% Annual

Priority will be given to candidates residing in Oregon and Southwest Washington.

Essential Responsibilities

• Provide operational guidance to support the expansion and optimization of SUD services across the continuum of care, including primary care, hospital care, and specialty behavioral health.
• Determine and monitor key performance metrics to evaluate program effectiveness and support continuous improvement of SUD services.
• Provide guidance to program staff and cross-functional partners supporting this work.
• Provide technical assistance to internal teams and external partners to support implementation and improvement of SUD services.
• Launch and oversee projects that support implementation and improvement of SUD services.
• Support implementation of workflows, tools, and care coordination practices across care settings.
• Research emerging practices and share insights to inform program improvement.
• Collaborate with providers to implement and improve programs and processes to engage members in treatment.
• Coordinate and support learning collaboratives to share best practices.
• Translate policies, procedures, contractual requirements, and clinical models into operational practices across the SUD provider network.
• Serve as an internal subject matter resource on SUD programs.
• Support workforce development initiatives, including provider recruitment efforts, training, and workforce capacity-building activities.

Experience and/or Education

Master's degree in social work, counseling, psychology, public health, healthcare administration, behavioral health, or a related field

Minimum 5 years of experience in healthcare, behavioral health, public health, education, or non-profit organizations

Minimum 2 years of experience supporting, developing, implementing, or evaluating substance use disorder (SUD) services, medications for addiction treatment, or related programs

Preferred

• Experience working with Medicaid, Coordinated Care Organizations (CCOs), managed care organizations, or other publicly funded healthcare programs
• Experience developing and implementing strategic plans, launching new programs or services, and leading organizational improvement initiatives
• Professional certification or advanced training related to substance use disorders, behavioral health, quality improvement, or healthcare administration
• Experience with healthcare quality measurement, program evaluation, performance metrics, or continuous improvement methodologies (e.g., HEDIS, quality improvement initiatives, clinical program evaluation)

Knowledge, Skills and Abilities Required

KnowledgeKnowledge of evidence-based substance use disorder treatment and recovery services, including medications for addiction treatmentKnowledge of trauma-informed care principles and their application in program design and implementationKnowledge of behavioral health and substance use disorder trends, emerging practices, and system transformation effortsUnderstanding of adult learning principles and organizational changeSkills and AbilitiesSkill in analyzing, synthesizing, and communicating complex data insights, translating findings into actionable recommendations to inform decision-making and program performanceAbility to work effectively in ambiguous and evolving environmentsAbility to collaborate across teams and build consensus with diverse stakeholdersAbility to lead and influence cross-functional and matrixed teamsAbility to identify opportunities, solve problems, and develop creative solutionsAbility to evaluate new ideas and assess potential operational impactsStrong strategic planning and project management skillsStrong verbal, written, and interpersonal communication skillsAbility to manage multiple priorities and coordinate work across teams and systemsAbility to work effectively with diverse individuals and groupsAbility to learn, focus, understand, and evaluate information and determine appropriate actionsAbility to accept direction and feedback, as well as tolerate and manage stressAbility to see, read, and perform repetitive finger and wrist movement for at least 6 hours/dayAbility to hear and speak clearly for at least 3-6 hours/day

Work Environment(s)

• Indoor/Office
• Community
• Facilities/Security
• Outdoor Exposure

Member/Patient Facing

• No
• Telephonic
• In Person

Hazards: May include, but not limited to, physical and ergonomic hazards

Equipment: General office equipment and/or mobile technology

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used

Work Location: Work from home

We offer a strong Total Rewards Program.

CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks.

We are an equal opportunity employerCareOregon is an equal opportunity employer.

The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.