Coordinator, Student Support

Stevenson University Online (Official Page); Owings Mills (MD); On-site; USD 55,000 - 59,000; Full time

Job summary

Stevenson University Online in Owings Mills, MD is seeking a Coordinator, Student Support to provide outreach and holistic support to students within the Office of Academic Support, focusing on at-risk students and those needing additional assistance.

You will plan and implement programs like Sophomore Support, collaborate with the Center for Student Life, and contribute to student success initiatives while maintaining FERPA compliance and confidentiality.

Qualifications

• Master’s degree in education, counseling, student personnel/development, or related field is required.
• Minimum 3 years of experience in academic support, advising, retention, or related programs in a college setting.
• Ability to communicate effectively with diverse student groups and maintain FERPA compliance.

Responsibilities

• Meet with assigned students to provide ongoing academic support.
• Assist with planning and implementing programming for struggling students.
• Coordinate activities for the Sophomore Support program.
• Coordinate breakout sessions for families at New Student Orientation and assist with parent/family programming.
• Collaborate with Financial Aid to develop academic plans for students on aid probation.
• Help students develop time management and organizational skills.
• Maintain confidential records and prepare reports related to primary functions.
• Attend staff meetings and university events related to recruiting and orientation.

Skills

Student advising

FERPA compliance

Interpersonal skills

Organizational skills

Public speaking

Customer service

Data accuracy

Education

Master’s degree in education, counseling, student personnel/development, or related field

Tools

Microsoft Office

Student records systems

Early alert monitoring systems

Social media & web communications

Database systems

Job description

Find Your Role: We strive to achieve an environment and an atmosphere that supports, challenges, and inspires every individual on campus. Learn how the Stevenson Way makes this effort possible and how you can become part of a great place to work.

The Coordinator, Student Support provides outreach and holistic support to students in the Office of Academic Support, with a focus on students who may be at risk or in need of additional assistance. The caseload includes, but is not limited to, students who are not in good academic standing, students on Financial Aid probation, and students experiencing extenuating medical or personal circumstances (e.g. temporary injury, illness, bereavement, etc.). The Coordinator plans and implements student support programs such as the Sophomore Support Program, collaborates with campus partners such as the Center for Student Life and Leadership on student support initiatives such as Commuter Appreciation Week, and delivers family and guest programming during New Student Orientation. As a member of the Office of Academic Support team in the Center for Student Success, the Coordinator contributes to academic improvement and student success initiatives as needed.

Education/Experience

Master’s degree in education, counseling, student personnel/development, or a related field plus 3 years of experience in academic support, advising, retention, transitional, or related programs in a college setting required, or equivalent combination of education and experience.

Knowledge/Skills/Ability

• Demonstrated ability to work effectively with college students in an advisory capacity.
• Demonstrated ability to exercise sound judgment, tact, and discretion, and maintain integrity with handling sensitive and confidential information; operate in accordance with the Family Educational Rights and Privacy Act ( FERPA ).
• Excellent interpersonal and cultural competency skills and demonstrated ability to communicate professionally with diverse constituencies.
• Excellent organizational, multi-tasking, and problem-solving skills.
• Excellent oral and written communication skills; strong group presentation skills.
• Demonstrated ability to use good judgement and work effectively in a collaborative, fast-paced work environment, to perform effectively with fluctuating workload, and to meet established deadlines.
• Demonstrated ability to work cooperatively with others and to provide excellent customer service to students and to all members of the campus community.
• Self-motivated, flexible, and strong work ethic.
• Demonstrated experience in interpreting and applying academic policies.
• Demonstrated ability to work independently and as a member of a team.
• Proficiency in using Microsoft Office, student records systems, early alert monitoring systems, social media and web communications, and database systems.
• Experience contributing to effective educational assessment practices.
• Demonstrated ability to handle data and information with careful attention to detail and accuracy.
• Commitment to integrity, excellence, learning, and community.
• Demonstrated commitment to inclusion, diversity and equity, modeling inclusive behavior, and promoting a culture of belonging.

Physical Requirements

Light work: including the following physical activities: stationary position, occasionally move about inside the office to access supplies and office machinery, operate a computer, calculator, and printer, communicate and exchange accurate information and ideas so others will understand, observe and inspect details at close range. Working conditions are primarily inside. Position may require additional hours for meetings and events, including days, evenings, and/or weekends.

Essential Functions

• Meet individually with assigned students to provide academic support on an ongoing basis.
• Assist the Director, Academic Support with planning and implementing programming for students who are struggling academically.
• Work in partnership with the Financial Aid Office to create and implement developmental academic plans for students who are on financial aid probation.
• Coordinate activities and events for the Sophomore Support program.
• Coordinate breakout sessions for families at New Student Orientation and provide general assistance for parent and family programming during orientation events.
• Work with students to develop time management and organizational skills.
• Coordinate services for students experiencing extenuating medial and personal circumstances such as short-term illness and injury, including communicating on behalf of students to faculty when students may not be able to attend class.
• Manage bereavement notification process for students in compliance with the university bereavement policy.
• Teach up to 2 sections per year of a Student Success course (e.g., First-Year Seminar, Strategies for Academic Success) as part of full-time workload.
• Maintain confidential records, collect data, and prepare reports related to the primary functions of the position.
• Ensure adherence to institutional policies, procedures, and regulations.
• Attend all Center for Student Success staff meetings, University meetings, and other meetings as assigned.
• Participate in university events related to recruiting, alumni relations, and orientation (e.g. Open Houses, Stevenson Scholars Days, Homecoming, New Student Registration and Orientation, etc.).
• Attend relevant professional development activities and programming.

If scheduled to work less than 12 months, beginning date

Ending Date

FLSA

FLSA Exempt

Payroll

Hiring Salary Range

Hiring Salary Range Anticipated to be $55,000 - $59,000

Posting Date

Posting Date 10/08/2026

Closing Date/Application Deadline

Open Until Filled No

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, genetics, or any other characteristic protected by law.

Supplemental Questions

Required fields are indicated with an asterisk (*).