Coordinator of Community Services

The Coordinating Center; Baltimore (MD); Remote; USD 38,000 - 39,000; Full time

Benefits offered by this job

Medical FSA/HSA plans

Dental

Vision

403b matching

Short/long term disability

11 paid holidays

Winter break

Generous PTO accrual

USA Today Top Workplace award

Job summary

The Coordinating Center is seeking a full-time Coordinator of Community Services to manage a caseload of 30–40 individuals with developmental disabilities. You will advocate for clients, support self-advocacy, and help develop Person-Centered Plans in accordance with COMAR regulations and agency policy.

You will locate and coordinate medical, social, habilitative, and other supports, ensuring the most integrated settings.

Qualifications

• Bachelor’s degree in a human service field; or an Associate degree with two years of human service experience; or seven years of relevant work experience.
• Experience coordinating services for Medicaid/waiver or IDD populations strongly preferred.
• Competency in negotiation, advocacy, and system navigation.

Responsibilities

• Maintain a caseload of 30–40 clients with intellectual/developmental disabilities.
• Advocate for clients and support self-advocacy in service planning.
• Develop Person-Centered Plans in line with COMAR and policy.
• Research and coordinate services to meet clients' needs in the most integrated settings.
• Document services to meet LTSS billing and internal requirements.
• Attend required meetings and maintain professional relationships with providers.

Skills

Negotiation

Advocacy

Relationship building

Person- and family-centered care

Self-determination planning

Community resources knowledge

Education

Bachelor’s degree in human services

Associate’s degree + 2 years experience

Seven years relevant human service work

Tools

Word

Excel

PowerPoint

Job description

This is a full-time teleworking position with the expectation of visiting clients in the Baltimore City/County region in Maryland.

Who We Are

The Coordinating Center (The Center) has more than 40 years of experience supporting children, youth, adults and seniors living with complex medical needs and/or disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare, and a meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health

Who You Are:

We look for candidates who align with our mission, vision, and values as a human services nonprofit organization. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

• Bachelor’s degree in a human service focus, or an Associate's degree in a human service focus and two years of human service experience, or seven years of specific human service work experience required.
• Experience in coordinating services for individuals in Medicaid or waiver programs or coordination services for individuals with Intellectual or Developmental disabilities is strongly preferred.
• Demonstrates competency-based skills and working knowledge in the following areas:
  • Negotiation and conflict management and crisis management
  • Effective advocacy skills and problem solving
  • Proven ability to establish and maintain working relationships
  • Person- and family-centered care
  • Self-determination planning
  • Community resources and service delivery systems (i.e., generic, local, State, and federal programs, Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections)
  • COMAR Regulations governing services for individuals with Intellectual/ Developmental disabilities.
• Strong belief in the opportunities for people with disabilities to fully participate in the community and a willingness to work toward individuals’ identified goals.
• Must have access to a reliable automobile and a valid driver’s license.
• Excellent communication skills-writing and speaking.
• Computer skills including Word, Excel, and PowerPoint.
• Ability to manage complicated work processes and multi-task.

What You Will Do:

The Coordinator of Community Services (CCS) is responsible for targeted case management services for people with intellectual/developmental disabilities. The CCS helps in locating and accessing the full range of medical assistance services, community services (i.e., social, habilitative, vocational, recreational, housing, financial, legal, educational), and other support services. The CCS supports the mission of The Coordinating Center by providing person- and family-centered service coordination within the parameters of the CCS contract.

As a CCS You Will:

• Maintain a gradually developed caseload between 30-40 clients with intellectual/developmental disabilities.
• Advocate on behalf of clients while supporting self-advocacy and participation in service planning.
• Assist clients with the development of an appropriate and relevant Person-Centered Plan, in accordance with COMAR regulations and agency policies.
• Research, access and help implement services and supports in a timely manner, ensuring the most integrated settings to meet the client's needs.
• Monitor the provision of services to clients by performing regular information gathering and research relevant to the client's supports and services.
• Visit clients in settings where supports are provided, or other locations as desired by the clients, at minimum four times during the client's plan year depending on the intensity of coordination needed.
• Assist with all client enrollment-related activities, to ensure continuity of supports and services.
• Facilitate frequent person-centered planning meetings, including coordinating quarterly visits, annual PCP meetings and interdisciplinary meetings as needed.
• Conduct required assessments with clients per DDA regulations and program requirements.
• Maximize clients’ participation in the team process and promote opportunities for those who choose to lead their team meetings; negotiates and resolves disagreements within the interdisciplinary team.
• Annually advises participants of their right to choose from qualified providers of services.
• Responds to provider-generated incident reports in a timely manner to ensure the individual’s health and safety are addressed.
• Consistently and accurately document sufficient level of client services to meet agency billing standards within State of Maryland’s Long-Term Services and Supports (LTSS) system and The Coordinating Center’s internal system.
• Attend and actively participate in all external and internal required meetings and trainings.
• Maintain a professional relationship with external service providers to ensure quality coordination of comprehensive care.

Why Join Us

The hourly rate for this position is $27.40-$28.36/hour with the opportunity for quarterly success payments and mileage reimbursement.

• The Coordinating Center is proud to offer a comprehensive and award-winning benefits package including medical FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.
• We have been named a USA Today Top Workplace award winning organization for three years in a row!
• We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education.
• We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at [e-mail] or 410-987-1048.