Case Manager (Service Coordinator)

Service, Inc. of Illinois; Northern (KY); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

Base salary range disclosed

Travel reimbursement

Quarterly bonus potential

Tuition reimbursement

Medical, dental, vision

Disability insurance

403(b) match

Paid leave & holidays

Annual reviews

Job summary

Service Coordination, Inc. is hiring for a Community Service Coordinator to support individuals with developmental disabilities. You will advocate, educate families, collect eligibility information, and help coordinate services within the community.

Primary responsibilities include creating and updating Person Centered Plans, coordinating resources, and ensuring compliance with HIPAA and SCI policies. Travel within local areas is involved, with competitive pay and benefits.

Qualifications

• Bachelor's degree in a human services field or related area as specified.
• Experience in case management or service coordination preferred.
• Knowledge of DDA services and eligibility processes is a plus.

Responsibilities

• Advocate on behalf of individuals, provide resource information, and educate for self-determination.
• Collect information and documentation for DDA eligibility and prioritize needs.
• Plan and update Person Centered Plans (PCPs) and document outcomes.
• Coordinate resources and services to meet PCP goals.
• Monitor PCPs with timely follow-ups and evaluations.
• Adhere to SCI policies, HIPAA, confidentiality, and safety procedures.

Skills

Advocacy

Education

Resource coordination

Communication

Person-centered planning

Education

Bachelor's degree in human services

Bachelor's degree with two years in human services

Job description

Job Category: Coordination of Community Service (CCS)

Requisition Number: CASEM005085

• Posted : August 31, 2026
• Full-Time

Locations

Showing 1 location

Oakland, MD, USA

• Travel Required : Yes

Description

**Looking for a job working in your community and advocating for those underserved individuals? See Below!!**

Service Coordination, Inc. is looking for Service Coordinators with a passion to serve and work within your community – people who LOVE what they do and who are ready to *finally* be taken care of to the same degree that they care for others!

Why should YOU want to work with us?

• We offer competitive pay, with a base salary range of $64,395-$79,861, determined based on education, relevant case management experience and relevant certifications
• We reimburse for all travel and offer a quarterly bonus potential
• Generous Team Member Referral Program
• Excellent benefits, including a tuition reimbursement program, medical, dental and vision plans, 100% employer paid short-term and long-term disability and life insurance, 403(b) match (up to 5% of your annual salary), generous annual leave and sick leave accrual and holiday pay
• Extensive paid training and employer-provided laptop and cell phone
• Supportive Leadership Teams that want you to succeed, participate in your training and facilitate open communication through monthly Town Halls and Annual Reviews

Our roots at SCI extend back to 1982, and our mission has always been the same: to effectively care for our team, our community and the people that we support. SCI provides quality case management and other related services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models.

Position Summary: Provide Case Management services to individuals who have an intellectual disabilityand/or developmental disability. Primary objectives of this position to include: Establish positive working relationships through a solution-based approach with each person served, their team and additional external stakeholders. Routinely explore options, areas of interest and preferences and growth opportunities for each person served. Establish and monitor an annual Person-Centered Plan that identifies outcomes important to the person, outlines support needed and required, and secures ongoing support services and continuously monitors and evaluates the quality of the services provided. Meet state-mandated requirements for all duties of the Service Coordinator role. Identify and secure ongoing support services and provide assistance to individuals with developmental disabilities. Establish a Person-Centered Plan (PCP) for services, implements, and continuously monitors and evaluates the quality of the services provided. Ensure that the services provided meet state-mandated standards.

SCI Team Member Expectations: All SCI Team Members are expected to: Ensure services provided follow the organization’s mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

1. Advocate on behalf of individuals, provide resource information, and educate them to become more self- determined.

• Provide education to individuals and their families
• Provide education on how to coordinate and advocate for services
• Encourage individuals to empower themselves and achieve optimal level of independence
• Educate individuals on the principles of self-determination

2. Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA.

• Meet with individuals and/or family to obtain information
• Obtain relevant information and supporting documentation
• Complete a Comprehensive Assessment (CA)
• Plan for, and update Person Centered Plans (PCPs)

3. Plan for, facilitate, develop, and continually update Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services.

• Engage in person-centered planning process with individuals
• Develop and write the PCPs in collaboration with the individual
• Conduct PCP preparations with the individual
• Write the Self-Directed Plan

4. Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual's PCPs, and share resources with other team members.

• Travel to meet with support staff
• Provide information, makes referrals, and assists individuals
• Assist individuals with transitioning
• Complete required paperwork and follows up for waivers
• Identify services and collaborate with providers for individuals in state facilities to transition successfully into the community
• Identify services and collaborate with providers to support those with forensic involvement

5. Monitor Person Centered Plans (PCP) and conduct follow-up activities

• Conduct on-site visits to observe individuals
• Conduct timely visits and contacts as defined in regulations
• Obtain information regarding individuals' progress toward goals
• Submit the Recertification of Need (RECON)
• Identify new medical and health services, and other individual needs
• Submit recommendations for new DDA priority category
• Complete the Agency Investigation Report (AIR)
• Apply or re-apply for necessary programs or services
• Communicate with provider regarding resolution of individual's concerns
• Oversee provision of documentation to apply for medical assistance

6. Adhere to SCI and policies and procedures.

• Meet performance utilization benchmark to ensure compliance with SCI standards
• Maintain individuals' HIPAA records in secure locations
  Utilize tracking and time management tools
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity
• Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications
• Ensures Accountability – Holds self and others accountable to meet commitments
• Values Differences – Recognizes the value that different perspectives and cultures bring to an organization
• Resourcefulness – Secures and deploys resources effectively and efficiently
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations
• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals

Education Requirements:

• A bachelor's degree from an accredited education program in a human services field; OR
• A bachelor's degree in a non-human services field, from an accredited education program, with two years of experience in a human services field

Experience Preferred:

Experience working with people with developmental disabilities

Physical Demands:

Generally, presents standard office environment. Must be able to remain in a stationary >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

SCIis an equal opportunity employerand committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn [e-mail]410-218-5581.

SCIis committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCIdoesnot sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Team Member Experience Advisory Committee and subject to change based on business needs.

Travel Required

Yes . Local residency required to reduce travel and support community needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.