Coordinator of Admissions Services - RTP

Wake Tech; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Wake Tech is seeking a Coordinator 6 to supervise admissions and front desk operations, guiding students through enrollment steps and connecting them with college resources.

The role emphasizes customer service, collaboration, and accurate data handling, with opportunities to contribute to policy development and campus communications initiatives.

Qualifications

• Associate's degree required or higher.
• One year data entry experience required.
• One year supervisory experience required.
• Three years of customer services experience required.

Responsibilities

• Supervise admissions, front desk staff, and RTP student ambassadors.
• Ensure daily staffing of the department.
• Develop and implement enrollment policies and procedures.
• Maintain an up-to-date enrollment services procedure manual.
• Serve as initial contact for prospective students and guide enrollment.

Skills

Customer service

Communication

Collaboration

MS Office

Problem-solving

Independence

Education

Associate's degree

Bachelor’s degree

Job description

Most postings are open for a limited time, depending upon the number of applications received. When the maximum number of applications has been met as stated above, the position may close without notice.

Pay Grade: Coordinator 6

This position coordinates and supervises the daily functions of admissions and front desk personnel and serves as initial contact for all students through multiple platforms to provide guidance on enrollment steps and student services resources.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Supervises and coordinates functions of admissions, front desk staff, and RTP student ambassadors
• Ensures that the department is staffed daily
• Assists in the development and implementation of policies, procedures, and programming for enrollment areas
• Assists with and maintains an up-to-date procedure manual for enrollment services
• Serves as the initial point of contact for prospective students, provides information, clarifies initial educational goals, and facilitates student enrollment to the college
• Informs students of available support programs and services and responds to all inquiries regarding academic programs, registration, and general information
• Reviews admissions applications and educational documents for completeness and accuracy, assesses admissions criteria and processes transcripts
• Serves as primary back up to the Coordinator of Admissions and Campus Information Services for various projects
• Collects data, submits annual reports, and provides analysis of numbers of customers served as requested
• Assists in the development of new communication and workflow methods and supports the Coordinator of Admissions and Campus Information Services with various campus communications initiatives to meet the department’s IE goals

Participates in college wide and service area activities and events that promote the College as well as staff professional development activities

Assists in recruitment and outreach activities and events to increase enrollment

Participates in professional development activities

Knowledge, Skills, and Abilities:

Intermediate skills with MS products

Demonstrated excellent customer service skills

Excellent collaboration and interpersonal skills

Ability to perform normal duties with minimal supervision

Excellent written and verbal communication skills

Excellent critical thinking and problem-solving skills

Requirements:

Associate's degree

One year data entry

One year supervisory experience

Three years customer services experience

Preferences:

Bachelor’s degree

Three years experience in higher education