Coordinator, Norton Children's Medical Group Access Center, Days

Norton Healthcare; Whitner (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Norton Healthcare is seeking a Coord, Access Center staff member to schedule medical provider appointments across the Norton Healthcare system using electronic records. You will ensure timely bookings based on clinical protocols, provider availability, and payer sources, while handling inbound and outbound calls and electronic requests.

Bi-lingual in Spanish and English is preferred. The role emphasizes customer service in a high-volume medical office setting and requires strong organizational

Qualifications

• 1 year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred.

Responsibilities

• Schedules medical provider appointments for Norton Healthcare system based on clinical protocols and provider availability.
• Manages appointment requests from both phone calls (inbound and outbound) and electronic requests.
• Directs patients to the best option for medical care within the Norton Healthcare system.

Skills

Customer service

Scheduling

Bilingual Spanish & English

Job description

Responsibilities

The Coord, Access Center schedules via electronic medical records system medical provider appointments for patients throughout the Norton Healthcare system, to include primary care physicians and specialists. Schedules appropriately based upon clinical protocols, availability and payor source. Manages appointment requests from both phone calls (inbound and outbound) and electronic requests. Directs patients to the best option for medical care within the Norton healthcare system.

Bi-lingual in Spanish & English speaking preferred.

Qualifications

Required

• One year customer service experience with external and/or internal customers

Desired

• One year experience with administration, clerical, and scheduling processes; One year experience in a high volume setting, directly interacting with and addressing customer needs; One year experience in a medical office.
• Bi-lingual in Spanish & English speaking preferred.