Coordinator - Network Operations Days PRN

HonorHealth; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a Network Operations Coordinator to support the Network Operations Center, diagnose issues, and ensure safe patient placement and efficient throughput. The role requires coordinating staffing, transfers, and bed assignment while using electronic systems to optimize operations.

The ideal candidate will have strong communication, organization, and teamwork skills, and will contribute to patient safety and satisfaction across multiple facilities in the greater

Qualifications

• Strong coordination and communication skills for scheduling and staffing.
• Experience with patient flow management and transfer coordination.
• Ability to protect patient confidentiality and work in a fast-paced environment.

Responsibilities

• Coordinates staffing and scheduling using organizational systems for multiple nursing units.
• Manages requests for patient transfers and admissions with policy-compliant data collection.
• Collaborates with Transfer Center, registration, nursing staff, and physicians for bed placement.
• Operates electronic systems to optimize patient flow and maintain confidentiality.
• Records staff time changes and updates schedules as needed.
• Adapts to changing staffing needs during shifts and supports patient satisfaction.

Skills

Staff coordination

Scheduling

Patient flow management

Communication

Education

High School Diploma or GED

Tools

Electronic systems

Job description

Primary City/State:

Various Locations - Phoenix, AZ

Category:

Clinical Operations

Shift:

Day

Department:

Network Operations

• Located at W. Dunlap Rd & N. 3rd Ave
• PRN & Varied Nights: 0700 - 1930 with rotating weekends and holidays (3 days/12-hour shifts)
• Medical background preferred but not required

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job Summary

This Network Operations Coordinator supports the activities centrally supported within the Network Operations Center, and serves as the primary point of contact for the coordination of those activities. Demonstrates flexibility and initiative to diagnose issues and provide timely resolution supporting patient safety and process efficiency. Uses automated systems to optimize capacity and staffing management. Ensure staffing and scheduling needs are maintained, coordinate all aspects of patient placement, facilitate incoming and outgoing transfers and patient flow logistics. Works closely with hospital personnel at each facility to facilitate bed and service assignment. Works to optimize staffing and patient flow by monitoring and evaluating staffing activities and prioritizing admissions and transfers from multiple sources.

Essential Functions

• Processes daily worksheets to reflect available staff on all nursing units and plans staffing needs for future shifts. In collaboration with the Administrative Representatives at each facility utilizes knowledge of different modes of patient care delivery on nursing units to appropriately schedule and assign staff to nursing units. Communicates with other hospital campus to ensure efficient usage of resources.
• Manages requests for patient transfers and direct admissions. Accurately collects the data required for the intake of patients from a variety of sources in compliance with governing regulations and policies. Coordinates provider to provider calls and accurately documents all acceptance calls. Uses critical thinking and established process flow to assess and facilitate patient movement across multiple facilities.
• Proactively collaborates with the Transfer Center, registration, nursing staff, and physicians with regard to proper bed placement. Appropriately assigns beds according to diagnosis, physician requests, and hospital policies while avoiding federal non-compliance and penalties to the hospital and physician.
• Effectively operates electronic systems and technology to optimize patient flow logistics, capacity management, and staffing and scheduling. Maintains confidentiality of information.
• May receive and record absent calls and notifies appropriate unit. Documents staff time changes on schedules via computer system.
• Demonstrates flexibility and the ability to adapt as organizational needs change throughout the shift.
• Collaborates with multi-disciplinary health care team to facilitate and ensure patient satisfaction.

Education

• High School Diploma or GED - Required

Experience

• 1 year related experience - Required
• 3 years related experience - Preferred

Licenses and Certifications

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