Coordinator, Merchandise (Direct Sales)

Square Enix America; El Segundo (CA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

25 days PTO

401K with company match

Employee discounts

Job summary

Square Enix America seeks a Coordinator, Merchandise (Direct Sales) to support planning and execution of events, pop-up shops, and owned store launches to maximize sales, profitability, and fan engagement. The role involves research, budgeting, vendor communication, logistics, on-site setup, and post-mortem reporting across direct-to-consumer initiatives.

You will work closely with the Senior Manager to ensure on-brand experiences, continuous improvement, and successful delivery of

Qualifications

• 2+ years of experience in the toy and video game industries.
• Hands-on experience supporting consumer-facing events and pop-up shops.
• Extensive knowledge of Square Enix IPs.
• Strong attention to detail and accuracy under tight deadlines.
• Collaborative team player with a proactive mindset.
• Flexibility to work outside regular hours for events.

Responsibilities

• Coordinate research on competitor direct sales activities, industry trends, customer behavior, and event opportunities; provide findings to the Senior Manager.
• Support planning and execution of events, pop-ups, and store-related initiatives to meet sales and profitability targets.
• Assist on-site events and store operations, including setup, merchandising, staff coordination, issue resolution, and customer experience optimization.
• Coordinate with internal teams and external partners to ensure timely delivery of project Deliverables.
• Prepare presentations, proposal materials, operational plans, and reports.
• Support creation and maintenance of project budgets, sales forecasts, and P&L analyses.
• Coordinate product shipment schedules, inventory allocation, and logistics for events and stores.
• Serve as point of contact for vendors and venues to ensure clear communication and timely follow-up.
• Conduct post-mortem analyses and provide recommendations for future initiatives.

Job description

The Coordinator, Merchandise (Direct Sales) supports the planning and execution of events, pop-up shops, and the launch of owned store operations to help maximize sales, profitability, and customer engagement. Working closely with the Senior Manager, this role assists with project coordination across the full lifecycle of direct sales initiatives, including research, planning, budgeting support, vendor communication, logistical coordination, on-site setup and execution, post-mortem reporting, and continuous improvement activities.

A highly organized and detail-oriented professional, the Coordinator contributes to the successful delivery of direct sales initiatives by assisting day-to-day execution, identifying process improvements, and helping ensure that Square Enix merchandise reaches and engages fans through various forms of direct-to-consumer initiatives.

Roles and Responsibilities

• Coordinate research on competitor direct sales activities, industry trends, customer behavior, and event opportunities within the assigned projects, and provide findings and recommendations to the Senior Manager.
• Support the planning and execution of assigned events (e.g. conventions, in-store events, TCG events), pop-up stores and other direct sales initiatives to help achieve sales and profitability targets.
• Assist Senior Manager with on-site events and store operations, including setup, merchandising, staff coordination, issue resolution, and customer experience optimization.
• Support coordination with internal cross-functional teams and external partners to ensure timely completion of project deliverables and successful execution of assigned initiatives.
• Assist in preparing presentations, proposal materials, operational plans, and reports.
• Support the creation and maintenance of project budgets, sales forecasts, and P&L analyses by gathering relevant data and monitoring actual performance against targets.
• Coordinate product shipment schedules, inventory allocation, and logistics activities with relevant teams to ensure products arrive on time for events, pop-up stores, and owned store operations.
• Serve as a point of contact for assigned vendors, contractors, venues, distributors, and retail partners, ensuring clear communication and timely follow-up on operational requirements.
• Conduct post-mortem analysis on assigned projects, compile results and lessons learned, and provide recommendations to support continuous improvement of future initiatives.

• 2+ years of experience in the toy and video game industries.
• Hands-on experience in supporting consumer-facing events and pop-up shops.
• Extensive knowledge of Square Enix IPs.
• Strong attention to detail and accuracy, consistently delivering high-quality results under tight deadlines.
• Collaborative team player who contributes effectively to team-oriented environments toward shared goals.
• Proactive and flexible in exploring unfamiliar areas.
• Strict adherence to confidentiality regarding sensitive and proprietary information
• Proficient computer skills, including Microsoft Excel and other business software. Familiarity with photoshop, illustrator and other creative software is a plus.
• Understanding and interest of trends in the gaming, toy, and IP merchandise industries, with the ability to support team objectives.
• Flexibility to work outside regular hours on weekdays when needed to support weekend events and other initiatives.
• Willingness to travel frequently, both domestically and internationally, for events and meetings.

• 100% Medical, Dental, Vision coverage- with the option to add a spouse/domestic partner and children at 2% of the premium.
• Medical FSA (Flexible Spending Account) and Dependent Care FSA (Flexible Spending Account) to help pay for medical expenses, childcare or adult care expenses with pre-tax dollars.
• Wellness programs- mental health resources, counseling, financial wellbeing, support for future moms, a 24/7 Employee Assistance Program hotline, and much more.
• Generous leave- from the start you can earn up to 25 days of PTO, we observe 13 major holiday and provide job protected leave for life’s unexpected moments.
• 401K auto enrollment and employer-match contribution.
• Be among the first to get copies of every game title, plus receive generous discounts on thousands of games in our library.
• Refer our next new team member and receive a $1000 bonus.

Purpose & Values

Purpose: Creating New Worlds with Boundless Imagination to Enhance People’s Lives.

Values

• Deliver Unforgettable Experiences
• Embrace Challenges
• Act Swiftly
• Stronger Together
• Continuously Evolve
• Cultivate Integrity

Annual Salary Range

$52,000 - $62,000