Membership Coordinator, AAHPM

AMC -Association Management Center; Schaumburg (IL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking organization dedicated to enhancing member engagement and loyalty. As a Membership Coordinator, you will play a pivotal role in supporting the American Academy of Hospice and Palliative Medicine, ensuring members receive exceptional service and fostering community connections. Your contributions will help create a welcoming environment that values diversity and inclusion, while also providing opportunities for professional growth. This hybrid role offers the chance to work collaboratively with a talented team, making a real impact in the lives of members and the community. If you're passionate about customer service and community outreach, this is the perfect opportunity for you.

Benefits

Generous paid time off (20+ days)

12 paid holidays

Medical, vision and dental options

Financial wellness benefits including 401(k)

Professional development and tuition assistance

Commitment to Diversity, Equity, Inclusion

Qualifications

• 2 years experience in association management or customer service.
• Bachelor's degree in business or related field required.

Responsibilities

• Provide high-quality member experience and support member engagement.
• Manage membership database and report engagement statistics.
• Organize Academy Community meetings and manage communications.

Skills

Excellent written and verbal communication

Customer service

Data analysis

Mentoring

Event organization

Education

Bachelor’s degree in business, communications, or marketing

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Web-based content management

Job description

Association Management Center (AMC) is a trusted partner to more than 28 leading associations and professional societies. Our talented team of more than 150 professionals provides the day-to-day operational management our clients need to achieve their business goals. We are proud to support our clients in the impactful work they do and to create a workplace in which all are welcomed and celebrated for their diverse skills, experiences, and backgrounds. At AMC, you’ll join a dynamic team of collaborative, innovative, and supportive professionals and can "Achieve What You Believe."

About the Role

The Membership Coordinator supports our client, American Academy of Hospice and Palliative Medicine (AAHPM). The Membership Coordinator provides support to the Membership and Marketing team by maintaining existing relationships with AAHPM member communities, mentoring programs, connection platform and recruitment strategies. While fostering enhanced customer intimacy, this role aims to increase member loyalty and opportunities for engagement within the Academy.

Responsibilities:

• Meet member and customer needs through the provision of the highest quality member experience.
• Demonstrate excellent written and verbal communication skills.
• Communicate effectively and respectfully with AAHPM volunteer leaders and members.
• Update membership database for new communities.
• Schedule and organize the implementation of all Academy Community meetings and events.
• Manage communications related to Community meetings.
• Report member participation and engagement statistics by creating reports and spreadsheets that clearly illustrate member involvement in AAHPM Communities.
• Maintain and manage Higher Logic member sharing platform.
• Manage the Mentor Match program, including updating appropriate committees and developing strategies to enhance mentoring initiatives; tracking the mentoring relationships of members; identifying and inviting community members to monthly and quarterly events.
• Oversee the FAAHPM program.
• Support member recruitment and retention, focusing efforts on medical students and early career professionals.
• Perform other related duties of a comparable level/type as assigned.

Experience and Skills

• Bachelor’s degree in business, communications, marketing or related fields.
• Two years’ experience in association management, communications, or customer service fields. Experience with membership organizations and/or community outreach.
• Technology: Web-based content management and data collection skills preferred. Proficient in Microsoft Word, Outlook, Excel and PowerPoint.
• Ability to travel 2-3 times per year, by all modes of transportation including car, plane and train.
• Physical: primarily a desk-based role, requiring extended computer use. Work involves sitting, talking, hearing, and typing, with visual acuity required for keyboard usage, data analysis, and computer terminal operation. Occasional light lifting may be necessary. AMC provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of their job. Reasonable accommodations will be determined on a case-by-case basis.

Why You’ll Love It Here:

AMC was founded on the core values of Caring, Mutual Trust, Respect, and Integrity. Employees will enjoy being part of a team that embraces a high-performance culture and fosters accountability, personal growth and client success.

Our wide range of benefit offerings include:

• Generous paid time off (20+ days!)
• 12 paid holidays
• Medical, vision and dental options, along with life insurance and an Employee Assistance Program.
• Financial wellness benefits including 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Professional development, tuition & certification assistance; internal advancement opportunities.
• Commitment to Diversity, Equity, Inclusion and Belonging.

Compensation:

• $24-$28 per hour. Within this range, individual pay is determined by relevant factors, including job-related skills, experience, market data, work location, and education or training.

Location:

• This is a hybrid role in Schaumburg, IL. Employees who reside within 50 miles of the office are expected to work onsite one day per month. At times, there may be circumstances that require additional visits to the office.
• Candidates who live more than 50 miles from the office, including in and out of IL, may be considered for a remote opportunity. Out of state applicants may be eligible for hire, depending on the state in which they reside.
• Applicants must be located and authorized to work in the US on a full-time basis now and in the future. We are not able to sponsor candidates requiring work authorization.

Association Management Center is an equal opportunity employer. We are committed to building a diverse team in which all employees are welcomed, valued and respected for their individual strengths, perspectives, and contributions.

Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.