Coordinator III - Benefits

Fort Worth ISD; Apple Valley (MN); On-site; USD 75,000 - 90,000; Full time

Job summary

Fort Worth ISD is seeking a Benefits Coordinator III at the District Service Center to lead leave administration and ensure compliance with FMLA and related laws. You will manage case workflows, communicate with employees and managers, and protect the privacy of medical information.

The role requires strong customer service, careful documentation, and collaboration with cross-functional teams to support benefits and attendance programs.

Qualifications

• Accredited High School diploma required.
• Bachelor's degree preferable for consideration.
• 3–7 years of progressively responsible HR experience, with leave/benefit administration.
• Strong knowledge of FMLA and related employment laws.

Responsibilities

• Coordinate leave of absence cases from initial notice through return to work.
• Manage FMLA leave administration process, paperwork, eligibility, and medical certifications as needed.
• Maintain communication with employees and managers to facilitate timely return to work.
• Advise on interactions between leave laws, PTO, and disability benefits.
• Ensure HIPAA compliance and confidentiality of medical information.
• Oversee return-to-work communications and administer other time-off programs.
• Draft and revise district leave policies to stay compliant with laws.

Skills

Leave administration

FMLA knowledge

HIPAA privacy

Customer service

Education

High School Diploma

Bachelor's degree preferred

Job description

Openings as of 11/3/2026.

Coordinator III - Benefits JobID: 7657

• Date Posted: 10/30/2026
• Location: District Service Center
• Closing Date: 11/13/2026

Reports to: Director - Benefits, Leaves and ADA Management

Salary Range: $74,735 - $90,043

Pay Grade: 403

Duty Days: 239

PCN: 16961 and 26748

FLSA Status: Exempt

POSITION PURPOSE

The Benefits Coordinator serves as the subject matter expert for leave administration in alignment with the Employee Benefits Department and is responsible for overseeing all leave of absence cases. Effectively coordinates all cases to include general administration, comprehensive case management and program compliance with the Family Medical Leave Act (FMLA) and all related employment laws. Performs exemplary customer service and assistance to employees and administrators.

ESSENTIAL JOB FUNCTIONS

• Communicates with employees regarding their leave and/or requests for accommodations. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave.
• Handles the FMLA leave administration process from the employee's initial notice of the need for leave to the return to work. This includes gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced scheduled leave use.
• Maintains reasonable communication with employees on leave to facilitate a smooth and timely return to work; relays communication between employees and their managers during leave within reason.
• Advises managers and employees on the interaction of leave laws with paid time off and short-term and longterm disability benefits.
• Independently approve and/or deny leave cases based on relevant leave documentation submitted. Coordinates and organizes all medical information and ensures that HIPPA and Employee Privacy guidelines are closely monitored and effectively executed.
• Oversees the return-to-work communication for employees returning from extended FMLA or other leave(s).
• Facilitates other leave requests, which may include accommodation requests under the ADA.
• Administers other company time-off programs as assigned in accordance with internal policy and applicable laws.
• Drafts and/or recommends revisions to company leave policies to ensure compliance with federal, state, and local laws and regulations.
• Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices.
• Preserves confidentiality of employee medical documentation and files.
• Maintains knowledge of all applicable leave and accommodation laws, including the FMLA, ADA, and state and local laws.
• Conducts investigations of alleged fraudulent activity of all leave cases. Works closely with the Office of Professional Standards (OPS) team to identify, research and resolve matters.
• Assists in the creation and facilitation of leave administration training programs.
• Counsels with District employees concerning, leave, benefits, assignment and other issues when being placed on a leave of absence, resigning or retiring.
• Produces and manages reporting metrics and analytics for all leave cases. Presents reports as requested.

Professional Growth

Researches, plans, and implements best practices related to primary duties and responsibilities.

Participates in appropriate professional learning activities; summarizes and recommends changes in District practices, procedures, and policies based upon learning at professional development activities.

Maintains a thorough knowledge of all pertinent federal, state, local, and District policies and procedures concerning administrative services issues.

PERSONAL WORK RELATIONSHIPS

• All Fort Worth ISD employees must maintain a commitment to the District's mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and acts as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

OTHER DUTIES AS ASSIGNED

• Performs all job-related duties as assigned and in accordance with Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of applicable federal and state laws regarding discrimination, as well as District policies and procedures.

Knowledge of general and education employment law and hearing procedures.

Knowledge of selection, training, and supervision of personnel.

Skill in giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.

Skill in researching and writing, with a strong knowledge of business correspondence formatting, including language, grammar, and punctuation.

Skill in public relations, organizational systems development, communication, and interpersonal relationships.

Ability to develop and support systems and resources for District supervisors' responsibilities related to primary functions of Administrative Services.

Ability to exercise discretion regarding matters of a sensitive or confidential nature.

Ability to work effectively in collaborative teams, including teams from other departments.

Ability to analyze and prepare documents, reports, and correspondence.

Ability to implement policy and procedures.

Ability to handle difficult and stressful situations with professional composure.

Ability to organize and coordinate work, including maintaining attention to details and quality, and prioritize work while meeting multiple deadlines.

Ability to use software to access databases, email, create spreadsheets, and do word processing.

Ability to prepare oral or written communications, such as presentations, reports, memoranda, letters, and so on.

Ability to engage in self-evaluation with regard to performance and professional growth.

Ability to establish and maintain cooperative working relationships with others contacted in the course of work.

TRAVEL REQUIREMENTS

• Travels to school district buildings and professional meetings as required.

PHYSICAL AND MENTAL DEMANDS. WORK HAZRDS

Tools/Equipment Used: Standard office equipment, including computer and peripherals.

Posture: Prolonged sitting; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.

Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.

Lifting: Occasional light lifting and carrying (less than 15 pounds).

Environment: Works in an office setting; may require occasional irregular and/or prolonged hours.

Attendance: Regular and punctual attendance at the worksite is required for this position.

Mental Demands: Maintains emotional control under stress; works with frequent interruptions

MINIMUM REQUIRED QUALIFICATIONS

• Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required.
• Bachelor's degree from accredited college or university preferred.
• Experience: 3-7 years of progressively responsible experience in Human Resource with experience in Leave of Absence or Benefit Administration required.

Education Experience

• HS/GED/TxCHSE 7 years (requires at least 4 years in FWISD)
• Associate's degree 5 years (requires at least 2 years in FWISD)
• Bachelor's degree 3 years

This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.