Coordinator I, Student Financial Aid

Florida Atlantic University; Boca Raton (FL); On-site; USD 62,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

State retirement options

PSLF program

Paid time off

EESP tuition assistance

For in-unit faculty, EESP extension

Job summary

Florida Atlantic University in Boca Raton, FL seeks a Coordinator I, Student Financial Aid to support the Office of Student Financial Aid’s mission of meeting students' financial needs.

The role analyzes eligibility, processes revisions and appeals, assists at the front desk, reviews aid reports, and provides guidance to students and families on FAFSA and aid requirements. Strong communication and organizational skills are essential.

Qualifications

• Master's degree or bachelor's with two years of experience in an appropriate field.
• Experience in financial aid or higher education is preferred.
• Familiarity with federal/state regulations governing financial aid.

Responsibilities

• Analyze and evaluate financial aid information for eligibility.
• Process revisions, professional judgments, and appeals.
• Assist at front desk during peak times and provide guidance to students and families.
• Review financial aid reports and tax forms for compliance.
• Advise students and families on FAFSA filing and aid requirements.

Skills

Financial aid knowledge

Customer service

Communication skills

Office software

Education

Master's degree in an appropriate area

Bachelor's degree in an appropriate area with two years of experience

Tools

OnBase

Ivy Chat

FAU HR systems

Job description

Position Summary

Florida Atlantic University is seeking a Coordinator I, Student Financial Aid. Boca Raton, FL. The Coordinator I, Student Financial Aid position supports the Office of Student Financial Aid’s mission of offering a comprehensive financial aid program that attempts to meet the financial needs of all University students.

Summary of Responsibilities

• Analyses and evaluates financial aid information of assigned student population and determines eligibility for financial aid awards to students.
• Processes revisions, professional judgments, and appeals for assigned students according to the alpha division.
• Assists with front desk staffing during peak time, or as needed.
• Reviews and processes weekly financial aid reports, such as negative need and over-budget reports.
• Performs an initial review in OnBase of student verification documents, determines additional documents required, and requests the necessary forms and documents.
• Reviews tax forms and other submitted documents and makes changes in compliance with federal regulations and university policies.
• Advises students and families at the front desk, via phones, and Ivy Chat, regarding the processing of their financial aid application, assists with completion of forms, eligibility requirements, and documentation necessary to comply with federal, State and institutional regulations as well as policies and procedures.
• Assists with outbound campaign calls.
• Assists with FAFSA filing workshops.
• Assists with the Financial Wellness Program, including outreach and presentations to students.
• Assists with processing Florida Atlantic Cares applications.
• Provides ongoing support and guidance to Helios Program recipients as they navigate their academic journey and work toward degree completion.
• Collaborates closely with the First-Generation Student Success Office to provide support, resources, and guidance to students who indicate a need for assistance.
• Works with the Dean of Students staff to administer the Gerstner Grant and all other need-based aid programs for students.
• Works with the Dean of Students staff to identify and assist Homeless/Foster Youth and Homeless students for aid and Federal Work-study opportunities.
• Serves on committees and working groups with the Dean of Students office to provide programming and assistance as part of their Care-Based model of student support.
• Collaborates with campus partners to support outreach, intervention, and other initiatives designed to promote student persistence, retention, and graduation.
• Performs other job-related duties as assigned.

FAU Benefits and Perks

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day.
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
• For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
• For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

Minimum Qualifications

Master's degree in an appropriate area of specialization; or a bachelor's degree in an appropriate area of specialization and two years of appropriate experience required.

Salary

$62,000 - $64,272 Annually.

Job Classification

Exempt Administrative, Managerial, Professional (AMP). College or Department: Student Financial Aid: Student Success.

Location and Working Hours

Location: Boca Raton. Work Days and Hours: Monday - Friday, 8 a.m. - 5 p.m. Occasional weeknights and weekends required.

Application Deadline

2026-10-14

Special Instructions to Applicant

• APPLICATION DOCUMENTS REQUIRED: Resume Cover letter
• OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
• PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
• REQUEST FOR ACCOMMODATIONS: Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [e-mail].
• To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

About the University

Florida Atlantic University is Where Tomorrow Begins. As a nationally recognized Carnegie R1 research institution and one of only 13 universities nationwide to also hold Carnegie designations for Opportunity and Community Engagement, Florida Atlantic is advancing discovery, driving economic growth, and preparing graduates to lead in a rapidly changing world. As South Florida's Hometown University, Florida Atlantic serves as a destination for learning, culture, athletics, and community engagement. Through NCAA Division I athletics, world-class performing arts and cultural events, public lectures, gallery exhibitions, environmental education programs, and one of the nation's largest Osher Lifelong Learning Institutes, Florida Atlantic welcomes thousands of residents, visitors, and learners to its campuses each year. From inspiring environmental education programs to providing enriching experiences for retirees, professionals, families, and sports fans, Florida Atlantic is deeply connected to the communities it serves. Through these experiences and partnerships, the university helps strengthen the region's cultural vitality, workforce, economy and quality of life.

For more information, visit www.fau.edu.

Equal Opportunity Statement

Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination.

Clery Act Information

Consumer Information Visit Florida Atlantic's Consumer Information page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid.

Florida Statute 1010.35 - Screening Foreign Researchers

Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).