Assistant Director, Online Student Experience & Pathways

Florida Atlantic University; Boca Raton (FL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Flexible Spending

Employee Assistance Program

PSLF program

Sick Leave Pool

Paid time off

Community Engagement Volunteer Service

Educational Scholarship Program

Job summary

Florida Atlantic University’s Center for Online and Continuing Education seeks an Assistant Director, Online Student Experience & Pathways in Boca Raton, FL. The role drives online enrollment growth, builds pathways for FTIC and transfer students, and crafts an engaging “Learning Online in Paradise” experience connecting online learners to FAU campuses and community.

Responsibilities include developing pipelines, coordinating with admissions and marketing, and enhancing online student belonging

Qualifications

• Master's degree in an appropriate area and two years of experience required, or a bachelor's with four years of experience.
• Master's degree in appropriate area and three years of relevant experience preferred.

Responsibilities

• Identify geographic markets, institutions, student populations, and interests for online enrollment growth.
• Develop enrollment pipelines and scalable recruitment models for online undergraduate programs.
• Lead creation of an intentional online student experience and connect online students to FAU campuses and community.
• Develop engagement strategies for out-of-state online students to foster belonging and identity.
• Map prospective and enrolled student journeys and create workflows for recruitment, onboarding, and persistence.
• Monitor pipeline performance using SIS, CRM, dashboards and generate regular analytics reports.

Education

Master's degree in appropriate area

Bachelor's degree in appropriate area with 4 years of experience

Job description

Position Summary

The Center for Online and Continuing Education (COCE) at Florida Atlantic University is seeking an Assistant Director, Online Student Experience & Pathways in Boca Raton, FL. The Assistant Director for Online Student Experience & Pathways develops and cultivates new enrollment pathways for online programs, with particular emphasis on expanding Florida Atlantic's reach to out-of-state, traditional-age undergraduate students, including first-time-in-college and transfer populations. Central to the role is developing an intentional online student experience that extends beyond virtual instruction. Under the concept of "Learning Online in Paradise," the Assistant Director will help create opportunities for online students to build meaningful connections with Florida Atlantic, including its campuses, traditions, student organizations, events, services, and university community. Whether students engage with Florida Atlantic on campus or remain in their home communities, the Assistant Director will develop intentional opportunities that foster a sense of belonging, university identity, peer connections, and participation in the broader Florida Atlantic experience.

Enrollment Pipeline & Market Development

Identify geographic markets, institutions, student populations, and academic interests that present opportunities for sustainable online enrollment growth. Develop and implement strategies to establish new enrollment pipelines for Florida Atlantic's online undergraduate programs, with particular emphasis on out-of-state FTIC and transfer students. Develop scalable recruitment models and partnership strategies that move prospective students from awareness and interest through application and enrollment. Collaborate with university admissions and marketing partners to develop targeted communication and recruitment strategies for identified markets.

Online Student Experience "Learning Online in Paradise"

Lead the development of "Learning Online in Paradise" as an intentional experience, creating opportunities for online students to experience the benefits of Florida Atlantic's location, campuses, traditions, resources, and university community while maintaining the flexibility of online learning. Design engagement opportunities that connect online students with the physical campus through orientation experiences, campus visits, signature events, athletics, student organizations, career programming, commencement activities, and other university experiences. Partner with Student Affairs, academic colleges, Career Services, campus recreation, athletics, student organizations, and other university stakeholders to expand participation opportunities for online students.

Out-of-State Student Engagement & Belonging

Develop engagement strategies that foster connection, belonging, and university identity among out-of-state online students who remain in their home state throughout their academic program. Create virtual and regional engagement opportunities that connect online students with one another, Florida Atlantic faculty and staff, alumni, and the broader university community (i.e., regional student meet‑ups and community‑building events, athletic events, and connect with alumni in their areas).

Pathway & Student Journey

Design Map the prospective and enrolled student journey for targeted online populations and identify opportunities to strengthen conversion, onboarding, engagement, and persistence. Develop and document workflows that coordinate student movement across recruitment, application, admission, onboarding, enrollment, and student success processes. Collaborate with university partners to clarify roles, responsibilities, handoffs, communication timelines, and escalation processes. Create playbooks, process maps, communication plans, and other operational resources supporting pathway implementation.

Data, Systems & Enrollment Analytics

Monitor pipeline performance and adjust strategies based on application, conversion, enrollment, and persistence outcomes. Utilize student information systems, CRM platforms, enrollment dashboards, and other university technologies to monitor student pipelines and engagement. Produce regular reports and presentations summarizing trends, engagement activity, outcomes, and opportunities for improvement. Establish performance metrics for new pathway initiatives and evaluate return on recruitment and engagement efforts.

Perform other job-related duties as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options, including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day.
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty – Tuition assistance after 6 months of full-time employment.
• For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

Minimum Qualifications

Master's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and four years of appropriate experience required. Master's degree in appropriate area and three years of relevant experience preferred.

Salary

$75,000 - $80,000 annually.

College or Department

COCE: Online Student Support

Location

Boca Raton

Work Days and Hours

Monday – Friday, 8:00 AM -5:00 PM. Some nights and weekends as needed.

Application Deadline

2026-10-12

Special Instructions to Applicant

• Resume Cover letter.
• Official Sealed Transcripts Required: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
• Pre-employment Screenings Required: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS

Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [e-mail].

Contact Information

To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1. To contact Recruitment Services, send an e‑mail to [e-mail].

Florida Atlantic University is Where Tomorrow Begins

Florida Atlantic University is Where Tomorrow Begins.

Clery Act Information

Clery Act Information Consumer Information Visit Florida Atlantic's Consumer Information page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid.

Florida Statute 1010.35 - Screening Foreign Researchers

Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).