Coordinator I/II, Student Care Services

Florida Gulf Coast University; Fort Myers (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

Florida Gulf Coast University seeks a Coordinator, Student Care Services to address the needs of students facing mental, physical health and psycho-social challenges. The role guides students to campus resources, prioritizes wellbeing and academic success, and collaborates across departments to improve care processes.

The position emphasizes confidentiality, proactive outreach, and program development within a university setting, reporting to the Student Care Services leadership.

Qualifications

• Requires either six years of directly related full-time experience or a Bachelor's degree and two years of related experience.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

• Serve as a resource on student social/emotional development and interactions with students, faculty, and staff.
• Provide care services to students including intervention plans, communication, and follow up.
• Maintain relationships with staff and other agencies to coordinate care and referrals.

Skills

Strategic thinking

Collaboration

Interpersonal skills

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Coordinator I/II, Student Care Services
Florida Gulf Coast University

Job Summary

The Coordinator, Student Care Services addresses the needs of students who are experiencing difficulties related to mental health, physical health and/or psycho-social adjustment, personaland family emergencies, financial challenges or who need general assistance. The Coordinator, Student Care Services provides guidance for students to navigate campus, connecting students to the abundance of available resources while prioritizing student well-being and academic success.

FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties include but are not limited to:

• Serves as a resource on student social/emotional developmentregarding student interaction with other students, faculty, andstaff.
• Provides care services to students including formulatingintervention plans, facilitating communication, and follow up.
• Maintains relationships with staff and other agencies toprovide care coordination with needed services and support throughadvocacy and referrals.
• Collaborates with campus departments to build processes relatedto care services and build efficiencies and awareness.
• Maintains and disseminates accurate directory of communityresources available to students to campus community.
• Oversees withdrawal requests for extenuating circumstancesprocess.
• Develops, implements, and evaluates programs to promote StudentCare Services and educate the campus community.
• Maintains accurate case records. Provides monthly reports andassists in the preparation of the Annual Report.
• Interprets University policy regarding students and recommendsnecessary updates.
• Assists with the development of departmental goals, strategies,operations and procedures.
• Assists with department projects and initiatives.

Other Duties:

• Serves on campus committees as assigned.
• Other job-related duties as assigned.

Additional Job Description

Required Qualifications for Coordinator, Student Care Services Level I:

• This position requires either six years of directly relatedfull-time experience or, as an alternative, a Bachelor's degreefrom an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
• Experience with personal computers using Microsoft Office(Word, Excel, Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Required Qualifications for Coordinator, Student Care Services Level II:

• This position requires either eight years of directly relatedfull-time experience or, as an alternative, a Bachelor's degreefrom an accredited institution in an appropriate area of specialization and four years of full-time experience directly related to the job functions.
• Experience with personal computers using Microsoft Office(Word, Excel, Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

  Knowledge, Skills & Abilities:

  • Proven ability to think strategically and approach challengeswith creativity.
  • Demonstrated track record of reliability, meeting goals, andholding oneself accountable.
  • Strong interpersonal skills and experience working effectivelyacross teams.
  • Demonstrated knowledge of case management systems andexperience with referrals, documentation and active follow-up.
  • Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
  • Knowledge of student support and intervention theory and bestpractices.
  • Knowledge of mental health and wellness issues in collegestudent population.
  • Knowledge of assessment, risk management and violenceprevention strategies and approaches and how to apply them in auniversity setting.
  • Excellent interpersonal, verbal and written communicationskills.
  • Strong organization skills and an ability to prioritize andcomplete simultaneous projects within deadlines.
  • Ability to operate personal computers with proficiency andlearn new applications and systems.
  • Ability to plan, implement, and evaluateprograms/services.
  • Ability to accurately prepare and maintain records, files, and reports.
  • Ability to operate personal computers with proficiency andlearn new applications and systems.
  • Ability to interact in a professional manner with staff, faculty, students, and the community in a service-orientedenvironment.
  • Ability to maintain confidentiality and discretion at alltimes.
  • Ability to analyze and solve problems, draw valid conclusions,and/or develop appropriate alternatives where applicable.
  • Ability to work successfully as both a member of a team and independently with minimal supervision.

  Institutional Values & Behavioral Expectations:

  In this role, the successful candidate will be expected to:

  • Seek out new approaches to improve outcomes; remain open tofeedback and new ideas.
  • Lead with integrity; consistently produce high-quality work;persevere to overcome obstacles to meet deadlines and achievedeliverables.
  • Share information and insights thoughtfully; build partnershipsacross departments; communicate respectfully; support colleagues toachieve common goals.

  Coordinator, Student Care Services Level I - Pay Grade16

  Coordinator, Student Care Services Level II- Pay Grade17

  Applicants will be evaluated for roles as either Coordinator, Student Care Services I or Coordinator, Student Care Services II based on their qualifications.

  FGCU is a State University System of Florida member and an EqualOpportunity and Equal Access employer. All qualified applicantswill receive consideration for employment without regard to race,color, religion, sex, age, national origin, disability, orprotected veteran status.