Coordinator II, Facility Operations and Membership Sales

Florida Gulf Coast University; Fort Myers (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Florida Gulf Coast University is seeking a Coordinator II for Facility Operations and Membership Sales to manage day-to-day facility operations, rentals, and membership services at URWC and the Aquatic Center. The role emphasizes supporting facility readiness, preventive maintenance, and exceptional customer service.

The position involves supervising student staff, coordinating budgets and data analysis, and ensuring safe, efficient operations aligned with university recreational programs.

Qualifications

• Six years of directly related full-time experience OR a Bachelor's degree in Hospitality Management, Recreation, Sports Administration or closely related field and two years of full-time related experience.

Responsibilities

• Coordinates day-to-day facility operations to support safe, efficient, and customer-focused services.
• Develops trainings, programs, meetings, and activities within area of responsibility.
• Hires, supervises, trains, and evaluates student staff supporting facility operations and membership services.
• Oversees all membership sales, customer support, promotions and billing for URWC and Aquatics Center memberships.
• Collects and analyzes data to assess and evaluate programs and initiatives.
• Assists with budget monitoring and planning of Facility Operations budgets.
• Conducts regular safety and readiness inspections of facilities and equipment and coordinates preventive maintenance.
• Assists with risk management procedures and policies.

Skills

Customer service

Staff supervision

Data analysis

Budgeting basics

Time management

Education

Bachelor's degree in Hospitality Management, Recreation, Sports Administration or related field

Tools

Microsoft Office

Facility management software

Job description

Coordinator II, Facility Operations and Membership Sales

Florida Gulf Coast University

Job Summary

The Coordinator II, Facility Operations and Membership Sales coordinates the day-to-day operations of recreation facilities, rentals, maintenance and both University Recreation & Wellness Center (URWC) and Aquatic Center memberships. The position supports facility readiness and operational excellence through preventativemaintenance coordination, student staff leadership and development, membership operations, and high-quality customer service.

FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties may include but are not limited to:

• Coordinates assigned day-to-day facility operations to supportsafe, efficient, and customer focused University Recreation &Wellness services.
• Develops, plans and implements trainings, programs, meetings,and activities within area of responsibility.
• Hires, supervises, trains, and evaluates student staffsupporting facility operations and membership services.
• Oversees all membership sales, customer support, promotions andbilling for both URWC and Aquatics Center memberships.
• Collects and analyzes data to assess and evaluate programs andinitiatives.
• Assists with budget monitoring and planning of FacilityOperations budgets.
• Conducts regular safety and readiness inspections of facilitiesand equipment and coordinates preventive maintenance, submits workorders, and ensures timely repair follow-up.
• Assists with the development, implementation, evaluation, andcompliance of risk management procedures.
• Assists with planning and scheduling of university andcommunity reservations held within University Recreation &Wellness assigned facilities.
• Assists with purchasing and maintenance of equipment andsupplies. Monitors expenditures, researches purchase options, andcreates requisitions and purchase orders.
• Assists with various special event programs for department
• Assists in establishing and implementing policies andprocedures for assigned facilities, staff, membership services, andcustomer support.

Other Duties:

• Other job-related duties as assigned.
• Serves on assigned University Recreation & Wellness anduniversity work teams or committees as needed.

Required Qualifications:

• This position requires either six years of directly relatedfull-time experience or, as an alternative, a Bachelor's degreefrom an accredited institution in Hospitality Management, Recreation, Sports Administration or closely related field and twoyears of full-time experience directly related to the jobfunctions.
• Current CPR, First Aid, and AED certifications or able toobtain within three months of employment.
• Experience operating a personal computer and proficient withMicrosoft Office (Word, Excel, PowerPoint and Outlook).
• Experience scheduling and supervising the work of studentemployees.
• Valid driver's license.
• Requires early morning, evening, and weekend hours depending onthe University Recreation & Wellness needs and programactivities.

Preferred Qualifications

• Master's degree from an accredited institution in RecreationManagement, Sports Administration, or closely related field.
• Two years full-time professional experience in higher educationcampus recreation related to the position.
• Experience scheduling and supervising the work of studentemployees.
• Experience and proficiency with recreation management software,such as Innosoft Fusion, CSI, or similar.

Knowledge, Skills, & Abilities:

• Proven ability to think strategically and approach challengeswith creativity.
• Demonstrated track record of reliability, meeting goals, andholding oneself accountable.
• Strong interpersonal skills and experience working effectivelyacross teams.
• Knowledge of recreation, intramural sports, and fitnessprogramming.
• Knowledge of risk management standards and practices.
• Knowledge of inventory control principles and methods.
• Knowledge of marketing principles including promotion,fundraising, and public relations.
• Knowledge of budget control principles, practices, andprocedures.
• Strong interpersonal, verbal, and written communicationskills.
• Strong organizational skills and the ability to prioritize andcomplete simultaneous projects.
• Demonstrated skill with scheduling, event planning, andlogistics coordination.
• Ability to interact in a professional manner with colleagues,students, and the community in a service-oriented environment.
• Ability to work successfully as both a member of a team andindependently with minimal supervision.
• Ability to take initiative to plan, organize, coordinate andperform work in various situations when numerous and competingdemands are involved.
• Ability to interpret and apply laws, regulations, policies andprocedures consistently.
• Ability to effectively manage the work of others by providinginformation, guidance, and motivation.
• Ability to work evenings, nights and weekends asnecessary.

Institutional Values & Behavioral Expectation

In this role, the successful candidate will be expected to:

• Seek out new approaches to improve outcomes; remain open forfeedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achievedeliverables.
• Share information and insights thoughtfully; build partnershipsacross departments; communicate respectfully; support colleagues toachieve common goals.

Pay Grade 15

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.