Coordinator, Development Operations

The Woodruff Arts Center; United States; On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Life and AD&D

Dental

Vision

Short Term Disability

Long Term Disability

Flexible Spending Account

403b (with employer match!)

Paid Time Off

Paid Holidays (including your birthday

Job summary

The Woodruff Arts Center is a leading, multidisciplinary nonprofit in Atlanta, home to the High Museum of Art, Alliance Theatre, and Atlanta Symphony Orchestra. The Development Operations Coordinator supports gift processing, donor stewardship, CRM maintenance, and reporting to strengthen fundraising initiatives and donor experiences.

The role emphasizes accuracy, confidentiality, and cross-department collaboration, with a Monday–Friday schedule and occasional evenings/weekends for program

Qualifications

• Bachelor's degree preferred.
• 2-4 years of fundraising operations, database administration, customer service, or related administrative support role.
• Experience communicating with museum staff, members, donors, and volunteers.
• Experience with donor databases or CRMs such as Raiser's Edge, Salesforce, Tessitura, or similar.

Responsibilities

• Process gifts for all donation channels (online, mail, in-person) and renewals for membership programs.
• Maintain donor records in the database and support reconciliation of donation records.
• Prepare donor acknowledgments, tax receipts, and endowment reports.
• Support communications, events, RSVP tracking, and logistics for Development Office activities.

Skills

Microsoft Office

Organizational skills

Attention to detail

Discretion

Customer service

Communication

Multitasking

Education

Bachelor's degree in a related field

Tools

Raiser's Edge

Salesforce

Tessitura

Job description

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff. Reports to: HMA Deputy Director Advancement FLSA: United States of America (Exempt) Employment Status: Regular/Full time

ABOUT THE HIGH

The High brings art, ideas, and people together to amplify the importance of artistic expression, envision a better future, and positively change Atlanta.

Our work is rooted in five guiding ambitions: Growth, Inclusivity, Collaboration, Connectivity, and Optimism. These values shape our programs, partnerships and the way we work together. Candidates who are energized by these aspirations will find a meaningful and supportive home at the High.

ABOUT THE ROLE

The Development Operations Coordinator, provides administrative and operational support for the museum's fundraising efforts by assisting with the Development Office's core functions, including gift processing, renewal notices, contribution tracking, reporting, and donor stewardship activities. This role helps ensure timely processing, accurate donor records, and excellent service to donors and internal stakeholders.

The ideal candidate is highly organized, detail-oriented, and committed to accuracy and confidentiality. They will work collaboratively across departments to support fundraising initiatives and help deliver an exceptional donor experience.

ANNUAL SALARY: $45,000

WORK SCHEDULE

Monday-Friday, some evenings and weekends required for program activities

WHAT YOU WILL DO:

• Gift Processing and Renewals (40%)
  • Coordinate the timely and accurate processing of all donations, including online, mail-in, and in-person gifts for individual giving, membership programs, major gifts, and events.
  • Assist with the preparation and distribution of monthly renewal notices for Director’s Circle and Circles members.
  • Maintain gift documentation and ensure records are entered accurately in the donor database.
  • Support the reconciliation of donation records as needed.
• Donor Acknowledgement and Stewardship (20%)
  • Prepare and distribute timely gift acknowledgements and tax receipts in accordance with IRS regulations and museum policies.
  • Assist with the preparation and distribution of endowment reports for donors.
  • Coordinate donor benefit fulfillment and related stewardship activities.
  • Support Development Office communications and events, including newsletter production, invitation distribution, RSVP tracking, and event logistics.
• Donor Records Management (CRM) (20%)
  • Maintain accurate donor records through data entry, updates, record maintenance, and quality control procedures.
  • Generate lists and segments for donor communications and fundraising activities.
  • Follow established database and prospect management procedures.
  • Assist with maintaining moves management records and donor activity tracking.
• Reporting and Analysis (20%)
  • Prepare routine and ad hoc reports on fundraising activity, donor participation, and giving trends.
  • Assist with compiling data for fundraising initiatives, campaigns, and Development Office reporting.
  • Support gift reconciliation activities in collaboration with the Finance Department.
  • Help identify and resolve data discrepancies to maintain reporting accuracy.

WHAT WILL WE EXPECT OF YOU:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); intermediate Excel skills preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidential information and exercise discretion.
• Strong customer service and interpersonal skills.
• Ability to work independently while collaborating effectively with team members.
• Strong written and verbal communication skills.
• Problem-solving skills and a willingness to learn new processes and systems.

Education and Experience

• Bachelor's degree in a related field preferred.
• Minimum of 2-4 years of experience in fundraising operations, database administration, customer service, or a related administrative support role, preferably within a nonprofit or cultural institution.
• Ability to communicate effectively with museum staff, members, donors, and volunteers.
• Experience using donor database or CRM systems such as Raiser's Edge, Salesforce, Tessitura, or similar platforms preferred.

Language Skills

• Ability to read, analyze, and interpret reports, correspondence, and business documents; write professional donor communications and reports; and effectively present information and respond to questions from donors, staff, volunteers, and the public.

Mathematical Skills

• Ability to calculate figures and amounts such as contributions, percentages, totals, and reconciliations; interpret and analyze fundraising data; and prepare accurate reports using spreadsheet software.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• The noise level in the work environment is usually moderate.

WHAT YOU CAN EXPECT FROM US:

• Health Insurance
• Life and AD&D
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Flexible Spending Account
• Employee Assistance Plan
• 403b (with employer match!)
• Financial Wellness Program
• Public Service Loan Forgiveness Program
• Paid Time Off
• Paid Holidays (including your birthday!)
• Discounts and complimentary offers to visit the High Museum, Alliance Theatre and Atlanta Symphony Orchestra
• Corporate Urban Sitter membership

The Woodruff Arts Center is one of the largest arts centers in the world, home to the Tony Award-winning Alliance Theatre, the Grammy Award-winning Atlanta Symphony Orchestra (ASO) and the High Museum of Art, the leading art museum in the Southeast. Over 800,000 patrons travel to The Woodruff for outstanding theatre, music and exhibitions each year.