Coordinator, Department

Duly Health and Care; Lisle (IL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Duly Health and Care is seeking a Coordinator for their department to manage incoming calls and assist Radiologists in communicating medical results effectively. This full-time role includes a comprehensive benefits package and requires an Associates Degree along with relevant healthcare experience. The position emphasizes customer service and flexibility in working hours, reflecting the organization's commitment to diversity and inclusion.

Benefits

Comprehensive medical, dental, and vision benefits

$5,250 Tuition Reimbursement per year

Immediate 401(k) match

40 hours paid volunteer time off

Parental leave at 100% pay

Qualifications

• Associates Degree or equivalent work experience is required.
• Two years of healthcare experience in a hospital or outpatient setting preferred.
• Intermediate computer proficiency is needed.

Responsibilities

• Triage, manage, and direct incoming calls from referring physicians.
• Connect Radiologists with referring physicians for timely results.
• Document all communication and action taken on individual exams.

Skills

Medical terminology

Customer service

Communication

Prioritization

Education

Associates Degree

Job description

Join to apply for the Coordinator, Department role at Duly Health and Care

1 week ago Be among the first 25 applicants

Join to apply for the Coordinator, Department role at Duly Health and Care

Get AI-powered advice on this job and more exclusive features.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
  
  

Overview

Location: WFH after training

Hours: Monday-Friday 8:00am-4:30pm

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
  
  

Primary support functions include; serving as central point of contact on inbound calls for Radiologists, referring physicians, and technologists, connecting Radiologists with referring physicians, relaying urgent and non-urgent medical results to referring physicians and facilitating exam reading readiness for timely and efficient exam dictation by the radiologist.

Responsibilities

• Triage, manage and direct incoming calls from referring physicians, technologists and Radiologists
• Monitor system communication worklists and instant messaging requests - initiate appropriate action based on client guidelines to meet designated turnaround expectations
• Connect Radiologists with referring physicians to facilitate timely communication of exam results
• Call referring physicians on behalf of the Radiologists to ensure results are provided to the appropriate health care professional assisting in timely patient care. This includes faxing of exam reports upon request
• Reply to Radiologist requests for further exam preparation by facilitating exam readiness
• Document all communication and action taken on individual exams
• Continually maintain a high level of customer service
• Adjust work hours and/or workdays to assure appropriate coverage to meet client needs
• Assist Radiologist during downtime situations based on client needs
• Assist Radiology QA and Compliance team with other data projects as needed
• Promote a culture that reflects the organization’s values, encourages good performance, and enhances productivity
• Perform other duties as assigned by displaying team spirit and self-growth, accepting projects and assignments
  
  

Qualifications

• Associates Degree or equivalent work experience is required
• Two years of health care experience in a hospital or outpatient office setting, either clerical or clinical work is acceptable
• Must have a thorough knowledge of medical terminology
• Radiology experience preferred
• Must be flexible in hours and shifts, including nights and weekends
• Intermediate computer proficiency and keyboarding experience is required in this role.
• Ability to consider individual communication preferences/needs and the ability to maintain a tactful and diplomatic demeanor in all communications
• Ability to quickly prioritize tasks and to continually make decisions based on client processes and expectations.
  
  

The compensation for this role includes a base pay range of $19.07-$28.61, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Duly Health and Care by 2x

Get notified about new Department Coordinator jobs in Lisle, IL.

Downers Grove, IL $23.00-$25.00 2 days ago

Greater Chicago Area $80,000.00-$105,000.00 1 day ago

Chicago, IL $57,000.00-$62,000.00 1 day ago

Chicago, IL $62,000.00-$70,000.00 1 week ago

Chicago, IL $80,000.00-$100,000.00 4 hours ago

Chicago, IL $44,000.00-$54,000.00 1 week ago

1.0 FTE SECRETARY TO THE SPECIAL SERVICES DEPARTMENT. $17.47/HOUR

Chicago, IL $100,000.00-$130,000.00 9 hours ago

Addison, IL $65,000.00-$70,000.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.