Coordinator, Deaf & Hard of Hearing

MasterWord Services, Inc.; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

MasterWord Services, Inc. in Houston, TX seeks a Coordinator for Deaf & Hard of Hearing to staff interpretation and CART requests, maintain accurate work orders, and ensure client satisfaction.

The role involves coordinating interpreters, providing on-site and remote services, and adhering to ISO documentation and NAD-RID standards, with after-hours on-call rotation and ongoing client relationship management.

Qualifications

• Associate's degree or equivalent with two years of related experience or training.
• Broad knowledge of Deaf culture, ASL interpreting, and medical terminology in ASL and English.
• Progressive experience in medical interpretation within diverse organizations.

Responsibilities

• Coordinate and staff Deaf & Hard of Hearing interpretation and CART requests.
• Create and maintain accurate work orders and service documentation.
• Ensure interpreters meet client-specific compliance requirements.
• Maintain positive relationships with clients, interpreters, and service providers.
• Respond to inquiries, provide assignment support, and escalate concerns as needed.
• Follow MasterWord communication, ISO, documentation, and escalation procedures.
• Support departmental recruitment initiatives and operational needs.
• Provide in-person and remote interpreting services as needed.
• Adhere to NAD-RID Code of Professional Conduct.
• Participate in rotational after-hours/on-call support as scheduled.
• Meet applicable client vaccination and compliance requirements.
• Demonstrate MasterWord's core values and perform other duties as assigned.

Skills

Oral communication

Written communication

Customer service

Education

Associate's degree (A. A.) or equivalent

Job description

MasterWord Services (MWS) provides language services solutions in over 250 languages, across four different continents. Services we provide include Translation, Localization, Onsite Interpreting, Video Remote Interpreting (VRI), and Over-the-Phone Interpreting (OPI) Services. Our clients include some of the world’s largest businesses, government entities, healthcare organizations, educational institutions and not-for-profit organizations.

We offer a competitive salary and extensive benefits package. We offer a casual and relaxed, yet professional environment where people can learn and grow with the company. We are looking for Coordinator, Deaf & Hard of Hearing to join our Deaf and Hard of Hearing Team as we continue to grow the business.

Coordinator, Deaf & Hard of Hearing

Works closely with other key teams/team members to staff a variety of communication access projects. Ensures total client satisfaction and project completion schedules. Participates in resolving problems across various functions and processes, maintains profit margin per work order. Assists in development and nurturing of client and interpreter/provider relationships.

Status

Full-time

Location

Houston, TX (In Office)

Roles and Responsibilities

General duties include without limitation:

• Coordinate and staff Deaf & Hard of Hearing interpretation and CART requests.
• Create and maintain accurate work orders and service documentation.
• Ensure interpreters meet client-specific compliance requirements.
• Maintain positive relationships with clients, interpreters, and service providers.
• Respond to inquiries, provide assignment support, and elevate concerns as needed.
• Follow MasterWord communication, ISO, documentation, and escalation procedures.
• Support departmental recruitment initiatives and operational needs.
• Provide in-person and remote interpreting services as needed.
• Adhere to the NAD-RID Code of Professional Conduct.
• Participate in rotational after-hours/on-call support as scheduled.
• Meet applicable client vaccination and compliance requirements.
• Demonstrate MasterWord's core values and perform other duties as assigned.

Required Qualifications

• Associate's degree (A. A.) or equivalent from two-year college in Business Administration, Linguistics or related field and two-year related experience and/or training; or equivalent combination of education and experience.
• Broad Knowledge of Deaf culture, the ASL interpreting field, basic linguistics, and medical terminology in American Sign Langue and English
• Progressive experience in medical interpretation settings working within diverse organizations and multi-cultural environments.
• Must be willing to work occasional extensive hours to meet possible client needs and provide after-hours on call support on a scheduled rotating basis.
• Exceptional oral and written communication skills

EEO/M/F/D/V