Scheduler/ Language Coordinator

Mile High Multilingual Services, Inc; Denver (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Mile High Multilingual Services, Inc. is seeking a Scheduler/Language Coordinator to manage interpreter assignments in Denver, CO. The role requires strong organizational skills, excellent communication, and meticulous scheduling across in-person, video remote, and phone services.

You will ensure timely coverage, liaise with linguists and clients, and maintain data accuracy while upholding HIPAA-compliant workflows in a fast-paced environment.

Qualifications

• Associate degree or higher is required.
• Strong computer skills and ability to learn new software quickly.
• Excellent written and verbal communication skills.
• Attention to detail and organizational skills.
• Strong critical thinking and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Professional demeanor and positive attitude.
• Ability to work independently and as part of a team.
• Comfortable working with people from diverse cultural backgrounds.
• Strong sense of urgency and accountability.
• Reliable attendance and punctuality.

Responsibilities

• Schedule interpreter assignments across multiple clients and modalities.
• Confirm details with linguists and clients, update the scheduling platform.
• Communicate with interpreters and client contacts to resolve requests and conflicts.
• Ensure timely, professional coverage and accurate documentation.
• Monitor compliance with policies and client requirements.
• Maintain data integrity in reporting systems.
• Support quality assurance, including collecting feedback and escalating issues.

Skills

Associate degree or higher

Strong computer skills

Excellent written and verbal comms

Attention to detail

Critical thinking

Prioritization in fast-paced env

Professional demeanor

Independence and teamwork

Cultural sensitivity

Urgency and accountability

Reliability and punctuality

Education

Associate degree or higher

Job description

Company Description

Mile High Multilingual Services, Inc. (MHMS) is a nationwide language services provider delivering high-quality interpretation and translation solutions to healthcare, government, legal, education, and private sector organizations. Founded in 2004 and headquartered in Colorado, MHMS is a woman-owned, minority-owned business committed to language access, equity, and clear communication. The company offers in-person, video remote, and over-the-phone interpretation, as well as professional translation, localization, subtitling, and voice-over services in more than 300 languages, including ASL. MHMS relies on carefully vetted, professionally trained linguists and secure, proprietary scheduling and reporting technology to ensure reliability, confidentiality, and compliance with regulations such as HIPAA and IDEA. Organizations choose MHMS for its responsiveness, personalized service, rigorous quality standards, and dedication to building access, trust, and connection through language.

Role Description

The Scheduler/Language Coordinator is a full-time, on-site role based in Denver, CO, responsible for coordinating and managing interpreter assignments across multiple clients and service modalities. This role includes daily scheduling of in-person, video remote, and phone-based language services, confirming details with linguists and clients, and updating the scheduling platform with accurate information and documentation.

The coordinator communicates regularly with interpreters and client contacts to address requests, resolve scheduling conflicts, and ensure timely, professional coverage.

Additional responsibilities include monitoring compliance with company policies and client requirements, maintaining data integrity in reporting systems, and supporting quality assurance processes, including collecting feedback and escalating issues.

The role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while providing courteous, service-oriented support to diverse stakeholders.

Qualifications Required

• Associate degree or higher.
• Strong computer skills and ability to learn new software quickly.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and organizational skills.
• Strong critical thinking and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Professional demeanor and positive attitude.
• Ability to work independently and as part of a team.
• Comfortable working with people from diverse cultural backgrounds.
• Strong sense of urgency and accountability.
• Reliable attendance and punctuality.

Preferred

• Previous scheduling, coordination, customer service, healthcare administration, staffing, or dispatching experience.
• Experience in a service-oriented environment with multiple daily deadlines.
• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to commute to Greenwood Village, CO, as this is an in-person position

Full-Time | Monday–Friday | 9:00 AM–5:30 PM

$23.00–$26.00 per hour

MHMS is a smoke-free, tobacco-free, vape-free,

and drug-free workplace. Employment may be contingent upon successfully passing a background check and drug screening, where permitted by law.