Coordinator, Customer Service

Cando Rail & Terminals; Columbus (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Group Life, AD&D, LTD

Health & dental benefits

Safe/Strong safety culture

Training programs

Job summary

Cando Rail & Terminals in Columbus, OH seeks a Customer Service Coordinator to greet drivers, coordinate on-site railcar movements, and handle routine clerical tasks. You’ll manage daily operations, entry data into the information system, and prepare bills of lading while supporting inventory controls and customer inquiries.

The role emphasizes strong communication, attention to detail, safety awareness, and teamwork within a busy logistics environment.

Qualifications

• Advanced proficiency in Microsoft 365 including Word, Excel, and PowerPoint.
• Experience with SAP and inventory management.
• Strong written and verbal communication skills.
• Excellent organizational, records management, and administrative abilities.
• High attention to detail and problem-solving aptitude.
• Professional demeanor with a customer-service mindset.

Responsibilities

• Coordinate pickup and delivery schedules with oil companies, truck drivers, and the railroad.
• Check trucks in and out, ensure required paperwork is completed, and enter data accurately into the information system.
• Coordinate inbound and outbound rail movements with railroad and Cando personnel using phone/radio communications; maintain on-site railcar inventories.
• Prepare bills of lading for outbound railcars.
• Conduct safety briefings for visiting drivers, customers, and visitors.
• Verify inventory system accuracy and provide customers with daily/weekly inventory and movement reports.
• Respond to customer questions, resolve issues, and supply requested information.
• Partner with other logistics coordinators to reconcile information and correct errors.

Skills

MS Office 365

SAP

Communication skills

Organizational skills

Attention to detail

Customer service

Logistics experience

Safety compliance

Multitasking

Data entry

Tools

Microsoft Excel

Job description

Requisition Number : COORD001808

• Posted : October 15, 2026
• Full-Time
• On-site
• Rate : $20 USD per hour

Locations

Showing 1 location

Columbus, OH 43228, USA

Description

The Customer Service Coordinator serves as the front line of the operation, welcoming drivers delivering loads to Cando’s facility and coordinating the on-site movement and inventory of railcars. The role also supports daily operations by completing routine clerical and administrative tasks.

• Work Life Balance
• Cando’s Technical and Leadership Training Programs
• Award Winning Safety Culture
• Group Life, Accidental Death & Dismemberment, and Long-Term Disability Insurances
• Health & Dental Benefits including voluntary options.
• Expanding in the US and we welcome you to come grow with us!

Job Duties

• Coordinate pickup and delivery schedules with oil companies, truck drivers, and the railroad.
• Check trucks in and out, ensure all required paperwork is completed, and enter data accurately into the designated information system.
• Coordinate inbound and outbound rail movements with the railroad and Cando personnel using phone and radio communications while maintaining accurate on-site railcar inventories.
• Prepare bills of lading for outbound railcars.
• Conduct safety briefings for visiting drivers, customers, and other visitors.
• Verify inventory system accuracy and provide customers with daily and weekly inventory and movement reports.
• Work directly with customers to answer questions, resolve issues, and provide requested information.
• Partner with other logistics coordinators to reconcile information and correct errors.

Requirements/Qualifications

• Advanced proficiency in Microsoft 365, including Word, Excel, and PowerPoint.
• Inventory management and SAP experience.
• Strong communication skills to include both written and verbal.
• Strong knowledge of organization, planning, records management, research, and general administrative practices.
• Excellent attention to detail and effective problem-solving skills.
• Basic computer and data entry skills.
• Attention to detail is a MUST!
• Professional demeanor and a strong customer service mindset in daily interactions.
• Logistics or terminal experience.
• Problem solving/multitasking experience.
• Familiar with safety compliance procedures.
• Ability to anticipate operational needs and plan to support the operation, manager, and team members.
• Ability to multitask, prioritize assignments, and meet corporate deadlines.
• Must be available to work Monday - Friday; 9am through 6pm. Hours are set and cannot be changed.

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.