Coordinator, Customer Service

Cando Rail; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Work Life Balance

Training Programs

Job summary

Cando Rail is seeking a Customer Service Coordinator to greet drivers delivering loads to our Cincinnati facility and coordinate railcar on-site movement and inventory.

The role supports daily operations with clerical tasks, data entry, and coordination with customers, oil companies, and rail partners while maintaining a strong safety culture.

Qualifications

• Advanced proficiency in Microsoft 365, including Word, Excel, and PowerPoint.
• Inventory management and SAP experience.
• Strong written and verbal communication skills.
• Excellent organization, planning, and records management.
• Attention to detail and problem-solving abilities.
• Basic computer and data entry skills.
• Shift: Monday–Friday, 6am–5pm.
• Professional demeanor and customer service mindset.
• Logistics or terminal experience.
• Familiar with safety compliance procedures.
• Ability to anticipate operational needs and plan accordingly.
• Ability to multitask, prioritize, and meet deadlines.

Responsibilities

• Coordinate pickup and delivery schedules with oil companies, truck drivers, and the railroad.
• Check trucks in and out, complete paperwork, and enter data into the designated information system.
• Coordinate inbound and outbound rail movements with the railroad and Cando personnel using phone and radio communications while maintaining accurate on-site railcar inventories.
• Prepare bills of lading for outbound railcars.
• Conduct safety briefings for visiting drivers, customers, and other visitors.
• Verify inventory system accuracy and provide customers with daily and weekly inventory and movement reports.
• Work directly with customers to answer questions, resolve issues, and provide requested information.
• Partner with other logistics coordinators to reconcile information and correct errors.

Skills

Communication skills

Organization skills

Attention to detail

Data entry

Problem solving

Multitasking

Safety awareness

Customer service mindset

Logistics experience

Tools

SAP

Microsoft 365

Job description

The Customer Service Coordinator serves as the front line of the operation, welcoming drivers delivering loads to Cando’s facility and coordinating the on-site movement and inventory of railcars. The role also supports daily operations by completing routine clerical and administrative tasks.

• Work Life Balance
• Cando’s Technical and Leadership Training Programs
• Award Winning Safety Culture
• Group Life, Accidental Death & Dismemberment, and Long-Term Disability Insurances
• Health & Dental Benefits including voluntary options.
• Expanding in the US and we welcome you to come grow with us!

Job Duties

• Coordinate pickup and delivery schedules with oil companies, truck drivers, and the railroad.
• Check trucks in and out, ensure all required paperwork is completed, and enter data accurately into the designated information system.
• Coordinate inbound and outbound rail movements with the railroad and Cando personnel using phone and radio communications while maintaining accurate on-site railcar inventories.
• Prepare bills of lading for outbound railcars.
• Conduct safety briefings for visiting drivers, customers, and other visitors.
• Verify inventory system accuracy and provide customers with daily and weekly inventory and movement reports.
• Work directly with customers to answer questions, resolve issues, and provide requested information.
• Partner with other logistics coordinators to reconcile information and correct errors.

Requirements/Qualifications

• Advanced proficiency in Microsoft 365, including Word, Excel, and PowerPoint.
• Inventory management and SAP experience.
• Strong communication skills to include both written and verbal.
• Strong knowledge of organization, planning, records management, research, and general administrative practices.
• Excellent attention to detail and effective problem-solving skills.
• Basic computer and data entry skills.
• Attention to detail is a MUST!
• Will need to be open to work Monday through Friday, during the hours of 6am-5pm. (Shift will be between the hours listed.)
• Professional demeanor and a strong customer service mindset in daily interactions.
• Logistics or terminal experience.
• Problem solving/multitasking experience.
• Familiar with safety compliance procedures.
• Ability to anticipate operational needs and plan to support the operation, manager, and team members.
• Ability to multitask, prioritize assignments, and meet corporate deadlines.

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.