Coordinator, Community Safety Simulation Center (CSSC) Training

ntc; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Total Rewards package

Excellent benefits

Generous PTO

Holiday closures

Job summary

NTC invites qualified individuals to join the Community Safety Simulation Center team. The role coordinates and delivers instructional, facilitation, and operational work, preparing and operating simulation technology and leading debriefings to help learners improve decision-making, teamwork, and professional practice.

You will develop adjunct trainers, coordinate engagements, maintain equipment and records, and provide responsive customer support before, during, and after training in a dynamic,

Responsibilities

• Open, configure, test, operate simulation, audiovisual, recording, and related training systems for each scheduled engagement.
• Load and validate scenarios, media, branching logic, sound, lighting, recordings, participant views, instructor controls, and debriefing outputs before customers arrive.
• Complete pre-use and post-use checklists; reset rooms and equipment; charge devices; replenish supplies; and verify that the next engagement can begin on time.
• Perform first-line troubleshooting; document failures; coordinate vendor, IT, Facilities, or security support; and communicate operational risks promptly.
• Maintain equipment, software, license, warranty, inventory, preventive-maintenance, repair, replacement, and vendor-contact records.

Job description

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows for a collaborative learning and work environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off - including two paid closures for the winter holiday (Christmas - New Year) and summer (week of July 4th), for most full-time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we'd love for you to join our team! See why our current employees did!

Starting Hourly Rate Based on Qualifications: $30.77

Job Summary

Coordinates and personally delivers the instructional, facilitation, and operational work of the Community Safety Simulation Center (CSSC). This hands-on, role prepares and operates simulation technology; facilitates scenario-based learning experiences; and leads structured, evidence-informed debriefings that help participants examine their decision‑making, communication, situational awareness, and application of professional practice. The position also develops and prepares adjunct trainers and other facilitators to deliver CSSC experiences consistently; coordinates contracted engagements; maintains scenarios, equipment, records, and facility readiness; and provides responsive customer support before, during, and after training.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Simulation Technology Operation and Facility Readiness (25%)

• Open, configure, test, operate, shut down, and secure simulation, audiovisual, recording, communication, control-room, computer, and related training systems for each scheduled engagement.
• Load and validate scenarios, media, branching logic, sound, lighting, recordings, participant views, instructor controls, and debriefing outputs before customers arrive.
• Complete pre‑use and post‑use checklists; reset rooms and equipment; charge devices; replenish supplies; and verify that the next engagement can begin on time.
• Perform first‑line troubleshooting; document failures; coordinate vendor, IT, Facilities, or security support; and communicate operational risks promptly.
• Maintain equipment, software, license, warranty, inventory, preventive‑maintenance, repair, replacement, and vendor‑contact records.

Training, Simulation Facilitation, and Structured Debriefing (50%)

• Deliver assigned CSSC training using approved curriculum, learning objectives, scenarios, safety protocols, and evaluation tools, with primary emphasis on facilitating participant learning rather than simply operating the simulation.
• Brief participants on learning objectives, expectations, confidentiality, psychological and physical safety, technology, roles, and the purpose and process of the debriefing that follows the scenario.
• Facilitate simulations in real time, observe participant actions and decision points, and document relevant behavioral, communication, teamwork, and situational‑awareness observations for use during debriefing.
• Lead structured post‑scenario debriefings that create a psychologically safe environment for participants to reflect on what occurred, articulate their reasoning, examine assumptions, identify alternative actions, and connect the experience to professional practice.
• Use purposeful questioning, observation, playback or other available evidence, and adult‑learning strategies to help participants analyze decision‑making processes rather than merely evaluate whether an outcome was right or wrong.
• Adapt facilitation and debriefing techniques to the audience, learning objectives, scenario complexity, and customer context while maintaining fidelity to approved curriculum and established CSSC standards.
• Create an inclusive, trauma‑informed learning environment; recognize emotional or safety concerns; and pause, modify, or stop activities when participant welfare, ethics, safety, or learning integrity requires intervention.

Adjunct Trainer Development and Facilitation Quality (5%)

• Train, orient, coach, and prepare adjunct faculty, contract trainers, facilitators, and other designated personnel to operate assigned scenarios and deliver CSSC learning experiences in accordance with established standards.
• Model effective participant briefing, scenario facilitation, observation, questioning, and structured debriefing practices, including methods for eliciting reflection on decision‑making and professional judgment.
• Use facilitator guides, checklists, practice sessi