Coordinator, Client Services

Disney Cruise Line - The Walt Disney Company; Bristol (CT); On-site; Confidential; Full time

Job summary

Disney Cruise Line—The Walt Disney Company is seeking a facilities and operations support role at ESPN Connecticut campus. You will assist the Associate Director and Supervisor with upkeep projects, events, and emergency responses while coordinating housekeeping, janitorial, and conference support tasks.

The role requires high school diploma, 2 years in facilities, strong Excel and SAP/SharePoint knowledge, and the ability to work Sundays to Thursdays with possible overtime; Spanish is a

Qualifications

• 2 years experience in facilities or operations, working in maintenance operations of a multiple building complex.
• Microsoft Office Basic Programs
• Have in-depth knowledge of proper use of maintenance supplies & equipment
• Must have a valid driver’s license in the state of Connecticut
• Intermediate or better knowledge of Excel
• SAP Casual Buyer
• Sharepoint knowledge

Responsibilities

• Assist Facilities Operations with upkeep projects, on-campus events and emergencies.
• Perform monthly building inspections and develop related work orders.
• Respond to off-hour emergencies as needed.
• Coordinate housekeeping and janitorial services and supervise vendors.
• Review daily housekeeping shift reports and provide analyses to management.
• Oversee cleaning equipment repairs as required.
• Coordinate snow removal on ESPN properties.

Skills

Microsoft Office

Excel

Vendor coordination

Spanish language

Education

High School Diploma

Tools

SAP

SharePoint

Job description

Responsibilities

Client services support

• Assists Facilities Operations Associate Director and Supervisor with multiple upkeep projects, on-campus events and emergency responses as required
• Performs monthly building inspections documenting facilities related needs allowing development of associated work orders
• Responds to off-hour emergencies as needed
• Work Hours: Sunday - Thursday, 2:30 P.M. – 11:00 P.M., with the ability to adjust working hours as necessary

Janitorial/Housekeeping Support

• Assists the team who manages the contracted Housekeeping Services and provides direction and coordination of vendors’ supervisory and attendant staff
• Coordinate special housekeeping projects (campus events set-up/break-down) and emergency responses
• Surpervises contracted Housekeeping and Janitorial Services for ESPN Connecticut campus and assists with reconciling invoices for all housekeeping/janitorial activities
• Validate and review daily housekeeping shift reports. Provide analysis and reports to ESPN management
• Oversee and coordinate cleaning equipment repairs as required
• Assists with the coordination of snow removal on ESPN properties (seasonal)

Conference/Event Support

• Provides conference planning support for conference room set-ups and events that take place at ESPN Connecticut based properties
• Oversees second shift conference room layout conversions (follow-up and communications)

Café Operations Support

• Provide operations support for the Assoc Dir for any food and beverage needs
• Possess strong verbal and written communication skills
• Adaptable with the flexibility to work well under pressure
• Detail oriented
• Strong customer service skills
• Able to work with all levels of staff and vendors
• Ability to perform tasks independently within established guidelines
• Flexibility to work a varying schedule with potential overtime as approved8
• Fluency in Spanish highly recommended

Required Education

• High School Diploma

Required Experience

• 2 years experience in facilities or operations, working in maintenance operations of a multiple building complex
• Microsoft Office Basic Programs
• Have in-depth knowledge of proper use of maintenance supplies & equipment
• Must have a valid driver’s license in the state of Connecticut
• Intermediate or better knowledge of Excel
• SAP Casual Buyer
• Sharepoint knowledge

The hiring range for this position in CT is $49,200.00-$66,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.