Coordinator, Accounts

Build-A-Bear Workshop; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Build-A-Bear Workshop seeks a Coordinator, Accounts to manage a portfolio of wholesale and partner-operated accounts. You will oversee POs, onboarding for new partners and locations, and coordinate with accounting and warehouse to ensure timely orders.

This role blends brand, product, and guest experience across diverse accounts. Ideal candidates have 2–5 years in sales order fulfillment or account management, proficiency in D365 and Excel, and strong communication and organizational skills.

Qualifications

• Associates degree or some college required.
• 2–5 years in sales order fulfillment/processing, account management or partnership management.
• Experience with order fulfillment systems such as D365, POs, SOP.
• Proficiency in Microsoft Office, especially Excel; strong planning and organization.
• Strong written and verbal communication skills.

Responsibilities

• Manage relationships with a portfolio of experience-based and wholesale partners as main Build-A-Bear contact.
• Maintain and update partner-operated intranet site and account resources.
• Process and manage incoming Purchase Orders for wholesale and partner clients.
• Oversee onboarding and opening schedules for new partners and locations.
• Coordinate with accounting to set up partner accounts, create sales orders, and secure POs.
• Share delivery timelines with warehouse staff and customers.
• Lead quarterly client reviews and monthly check-ins to plan strategies.
• Provide shipment details to warehouse for timely processing.
• Communicate order statuses and collaborate across departments for an Experience First approach.
• Complete other tasks assigned by management.

Skills

Sales order fulfillment

Account management

Partnership management

Excel

Communication skills

Planning & organization

Education

Associates degree or some college

Bachelor’s degree

Tools

D365

POs

SOP

Job description

The Coordinator, Accounts plays a key role in growing the Build-A-Bear brand reach - managing and deepening existing relationships while identifying and building new ones across a diverse portfolio of Wholesale and Partner-Operated accounts. This role is responsible for the full scope of day-to-day activity from strategy and training to quality oversight, purchase order management, and performance reporting. This role is a key player in Build-A-Bear's presence in a diverse range of settings, seamlessly integrating brand, product, and guest experience, cultivating lasting and productive partnerships, and ensuring operational excellence across all accounts.

• Bachelor’s degree

Responsibilities

• Manage key relationships with a portfolio of experience-based and wholesale partners, acting as their main Build-A-Bear contact and advisor for growth.
• Regularly maintain and update the partner-operated intranet site and related account resources.
• Process and manage the incoming Purchase Orders for select wholesale and partner operated clients.
• Oversee onboarding and opening schedules for all new partner clients and for new locations of current partners.
• Work with accounting to ensure proper setup of partner accounts, create sales orders, and secure purchase orders from clients.
• Share delivery timelines with both warehouse staff and customers.
• Lead quarterly meetings with each client to review business outcomes and plan future strategies, with additional monthly check-ins as needed.
• Provide all necessary shipment details to the warehouse to support timely processing.
• Clearly communicate order statuses to customers and collaborate across departments to deliver an Experience First approach; offer guidance and solutions for complex issues in line with policy and best practices.
• Complete other tasks assigned by management.

Required Qualifications

• Associates degree or some college
• 2-5 years of experience in sales order fulfillment/processing, account management, partnership management - ideally entertainment, hospitality, franchise or family/experiential brands
• Experience level with order fulfillment systems (D365, POs, SOP)
• Proficiency in Microsoft Office programs; highly proficient in Excel
• Strong planning and organization skills
• Strong written and verbal communication skills

Preferred Qualifications

• Bachelor’s degree

Behavioral Traits For Success

• Confident, assertive leader who takes ownership and drives results
• Highly persuasive and socially skilled; influences others to action
• Energized by leading teams, building momentum, and setting direction
• Comfortable making decisions in fast‑paced, dynamic environments
• Motivates and engages others through strong communication and presence
• Results-focused with a bias toward action and progress
• Adaptable and resilient; thrives in change and ambiguity

Working Environment

• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Corporate Office located St. Louis, MO
• Some travel required

Your performance will be measured on

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision‑making, judgment, and execution
• Clear and thorough communication, both spoken and written, with internal and external parties
• Timeliness and follow‑up
• Problem solving and removing obstacles
• Planning and organization
• Relationships with external vendors
• Tenacity and commitment to tasks
• Stakeholder feedback