Coordinator, Accounts

Build-A-Bear; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Build-A-Bear is seeking a Coordinator, Accounts to manage and deepen relationships with wholesale and partner-operated accounts, overseeing PO management, onboarding, and performance reporting. The role ensures an Experience First approach across brand, product, and guest experiences.

The position requires 2-5 years in sales order fulfillment/management, proficiency in Excel, and strong communication skills, with collaboration across departments to meet annual goals.

Qualifications

• Associates degree or some college.
• 2-5 years of experience in sales order fulfillment/processing, account management, partnership management - ideally entertainment, hospitality, franchise or family/experiential brands.
• Experience with order fulfillment systems (D365, POs, SOP).
• Proficiency in Microsoft Office programs; highly proficient in Excel.
• Strong planning and organization skills.
• Strong written and verbal communication skills.

Responsibilities

• Manage key relationships with a portfolio of experience-based and wholesale partners, acting as their main Build-A-Bear contact and advisor for growth.
• Regularly maintain and update the partner-operated intranet site and related account resources.
• Process and manage the incoming Purchase Orders for select wholesale and partner operated clients.
• Oversee onboarding and opening schedules for all new partner clients and for new locations of current partners.
• Work with accounting to ensure proper setup of partner accounts, create sales orders, and secure purchase orders from clients.
• Share delivery timelines with both warehouse staff and customers.
• Lead quarterly meetings with each client to review business outcomes and plan future strategies, with additional monthly check-ins as needed.
• Provide all necessary shipment details to the warehouse to support timely processing.
• Clearly communicate order statuses to customers and collaborate across departments to deliver an Experience First approach; offer guidance and solutions for complex issues in line with policy and best practices.
• Complete other tasks assigned by management.

Skills

Excel

Office Suite

Planning & Organization

Written & Verbal Communication

Education

Associates degree or some college

Tools

D365

Job description

The Coordinator, Accounts plays a key role in growing the Build-A-Bear brand reach - managing and deepening existing relationships while identifying and building new ones across a diverse portfolio of Wholesale and Partner-Operated accounts. This role is responsible for the full scope of day-to-day activity from strategy and training to quality oversight, purchase order management, and performance reporting. This role is a key player in Build-A-Bear's presence in a diverse range of settings, seamlessly integrating brand, product, and guest experience, cultivating lasting and productive partnerships, and ensuring operational excellence across all accounts.

Responsibilities

• Manage key relationships with a portfolio of experience-based and wholesale partners, acting as their main Build-A-Bear contact and advisor for growth.
• Regularly maintain and update the partner-operated intranet site and related account resources.
• Process and manage the incoming Purchase Orders for select wholesale and partner operated clients.
• Oversee onboarding and opening schedules for all new partner clients and for new locations of current partners.
• Work with accounting to ensure proper setup of partner accounts, create sales orders, and secure purchase orders from clients.
• Share delivery timelines with both warehouse staff and customers.
• Lead quarterly meetings with each client to review business outcomes and plan future strategies, with additional monthly check-ins as needed.
• Provide all necessary shipment details to the warehouse to support timely processing.
• Clearly communicate order statuses to customers and collaborate across departments to deliver an Experience First approach; offer guidance and solutions for complex issues in line with policy and best practices.
• Complete other tasks assigned by management.

Required Qualifications

• Associates degree or some college
• 2-5 years of experience in sales order fulfillment/processing, account management, partnership management - ideally entertainment, hospitality, franchise or family/experiential brands
• Experience level with order fulfillment systems (D365, POs, SOP)
• Proficiency in Microsoft Office programs; highly proficient in Excel
• Strong planning and organization skills
• Strong written and verbal communication skills

Preferred Qualifications:

Behavioral Traits for Success:

• Confident, assertive leader who takes ownership and drives results
• Highly persuasive and socially skilled; influences others to action
• Energized by leading teams, building momentum, and setting direction
• Comfortable making decisions in fast-paced, dynamic environments
• Motivates and engages others through strong communication and presence
• Results‑focused with a bias toward action and progress
• Adaptable and resilient; thrives in change and ambiguity
• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Corporate Office located St. Louis, MO

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgment, and execution
• Clear and thorough communication, both spoken and written, with internal and external parties
• Timeliness and follow-up
• Problem solving and removing obstacles
• Planning and organization
• Relationships with external vendors
• Tenacity and commitment to tasks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.