Strategic Accounts & Partnerships Coordinator

Build-A-Bear; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Build-A-Bear is seeking a Coordinator, Accounts to manage and deepen relationships with wholesale and partner-operated accounts, overseeing PO management, onboarding, and performance reporting. The role ensures an Experience First approach across brand, product, and guest experiences.

The position requires 2-5 years in sales order fulfillment/management, proficiency in Excel, and strong communication skills, with collaboration across departments to meet annual goals.

Qualifications

• Associates degree or some college.
• 2-5 years of experience in sales order fulfillment/processing, account management, partnership management - ideally entertainment, hospitality, franchise or family/experiential brands.
• Experience with order fulfillment systems (D365, POs, SOP).
• Proficiency in Microsoft Office programs; highly proficient in Excel.
• Strong planning and organization skills.
• Strong written and verbal communication skills.

Responsibilities

• Manage key relationships with a portfolio of experience-based and wholesale partners, acting as their main Build-A-Bear contact and advisor for growth.
• Regularly maintain and update the partner-operated intranet site and related account resources.
• Process and manage the incoming Purchase Orders for select wholesale and partner operated clients.
• Oversee onboarding and opening schedules for all new partner clients and for new locations of current partners.
• Work with accounting to ensure proper setup of partner accounts, create sales orders, and secure purchase orders from clients.
• Share delivery timelines with both warehouse staff and customers.
• Lead quarterly meetings with each client to review business outcomes and plan future strategies, with additional monthly check-ins as needed.
• Provide all necessary shipment details to the warehouse to support timely processing.
• Clearly communicate order statuses to customers and collaborate across departments to deliver an Experience First approach; offer guidance and solutions for complex issues in line with policy and best practices.
• Complete other tasks assigned by management.

Skills

Excel

Office Suite

Planning & Organization

Written & Verbal Communication

Education

Associates degree or some college

Tools

D365

Job description

Build-A-Bear is seeking a Coordinator, Accounts to manage and deepen relationships with wholesale and partner-operated accounts, overseeing PO management, onboarding, and performance reporting. The role ensures an Experience First approach across brand, product, and guest experiences.

The position requires 2-5 years in sales order fulfillment/management, proficiency in Excel, and strong communication skills, with collaboration across departments to meet annual goals.