Coordinator, 3rd Floor

Exemplar Luxury Group; New York (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Job summary

Exemplar Luxury Group in New York is seeking a Coordinator to lead on the selling floor, coordinating with the SEM and aSEM to ensure seamless daily operations and top-tier service.

You will drive efficient scheduling and coordinate client, product, and technology support while maintaining exceptional service standards for clients and associates alike.

Qualifications

• Previous luxury retail or leadership support experience.
• Strong organizational and scheduling abilities.
• Excellent verbal and written communication.
• Ability to manage multiple priorities in a fast-paced setting.
• Demonstrated leadership and delegation skills.
• Client-focused mindset with service excellence.
• Attention to floor standards and operational detail.

Responsibilities

• Support and coordinate with the SEM and aSEM to make assessments and adjustments as needed to support the total business.
• Make schedules that are efficient and flexible.
• Coordinate with staff to assist with Client, Product (including Pre-Orders and Reserves), and Technology needs. Ensure supplies are stocked throughout the floor.
• Act as the Liaison for Santana Repair and Service/Client issues; support shipping errors, returns, and notifications.
• Monitor email and phones for updates to maintain current communication and directives.
• Delegate responsibilities to associates, such as floor maintenance and customer issues, rerouting Shoe Inquiries.
• Communicate needs of floor or associates promptly; escalate client issues to avoid delays.
• Be visible and present so clients know you are a leader and get to know our clients.
• Set and maintain high standards for cleanliness, staff interaction, and the overall shopping experience.

Skills

Organizational skills

Scheduling skills

Communication

Multitasking

Leadership presence

Customer service

Retail tech

Job description

Job Description

As the Coordinator, you will play a critical leadership and operational support role on the selling floor, partnering closely with the SEM and aSEM to ensure the seamless execution of daily business needs. This role is responsible for driving efficient scheduling, coordinating client, product, and technology support, and maintaining exceptional service standards. As a visible leader, you will set the tone for professionalism, communication, and service excellence, ensuring both clients and associates experience the highest level of support and engagement.

Job Responsibilities

• Support and coordinate with the SEM and aSEM to make assessments and adjustments as needed to support the total business.
• Make schedules that are efficient and flexible.
• Coordinate with staff to assist with Client, Product (including Pre-Orders and Reserves), and Technology needs. Additionally, please ensure that supplies are stocked throughout the floor.
• Act as Santana Repair and Service/Client Issue Liaison. Additionally, support shipping errors, return processing, and notifications.
• Constantly check email and phones for updates throughout the day to have the most up-to-date communication and directives.
• Delegate responsibilities to associates, such as floor maintenance, supporting client issues, and immediately rerouting Shoe Inquiries from Client Services to an available seller.
• Communicate in a timely manner any needs the floor or associates may have. Escalated client issues should be communicated immediately to avoid any delays or further discrepancies.
• Be visible and present so that clients know that you are a leader. Make the effort to get to know who our clients are.
• As the Coordinator, you set the standard for our staff in cleanliness of the floor, interaction between associates and clients, and store family. It is important to assist in maintaining high quality in service and other items pertinent to the overall shopping experience. Once you have set the standards, it is utmost that they be maintained.

Salary Range $23.35 - $29.19*

Qualifications

• Previous experience in luxury retail, operations, or a leadership support role preferred.
• Strong organizational and scheduling skills with the ability to adapt quickly to changing business needs.
• Exceptional communication skills, both verbal and written, with the high level of professionalism.
• Proven ability to manage multiple priorities in a fast-paced, client-focused environment.
• Demonstrated leadership presence with the ability to delegate effectively and motivate associates.
• Client-centric mindset with the strong commitment to service excellence and problem resolution.
• Close attention to detail, particularly in operations, floor standards, and follow-through.
• Proficiency with retail technology systems and comfort managing email and phone communications throughout the day.

Exemplar Luxury Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Exemplar Luxury Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Exemplar Luxury Group welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.