Coordinator, 3rd Floor

060 SAKS & CO LLC; United States; On-site; USD 32,000 - 40,000; Full time

Job summary

Saks Global on the US selling floor seeks a Coordinator to provide leadership and operational support, partnering with the SEM and ASEM to ensure seamless daily execution. You will drive efficient scheduling and coordinate Client, Product (including Pre-Orders/Reserves), and Technology needs while maintaining the highest service standards for clients and associates alike.

As a visible leader, you will set the tone for professionalism, communication, and service excellence, ensuring a premium

Qualifications

• Leadership presence and ability to delegate effectively.
• Strong organizational and scheduling skills to adapt to changing needs.
• Excellent communication skills, both verbal and written, with professionalism.
• Client-centric mindset with a commitment to service excellence.
• Close attention to detail in operations and floor standards.
• Proficiency with retail technology systems and handling email/phone communications.

Responsibilities

• Support and coordinate with the SEM and ASEM to adjust plans for total business needs.
• Create efficient, flexible schedules.
• Coordinate with staff for Client, Product, and Technology needs and ensure supplies are stocked.
• Act as liaison for Santana Repair and Service/Client issues; handle shipping errors and returns.
• Monitor email/phone updates and relay directives to the team.
• Delegate tasks to associates and reroute inquiries to available sellers.
• Maintain timely communication of floor or staff needs and escalate client issues as needed.
• Be a visible leader setting standards for cleanliness, interaction, and store family.

Skills

Leadership presence

Organizational skills

Excellent communication

Client-centric service

Detail-oriented

Retail technology proficiency

Job description

Salary Range $23.35 - $29.19*

Job Description: As the Coordinator, you will play a critical leadership and operational support role on the selling floor, partnering closely with the SEM and ASEM to ensure the seamless execution of daily business needs. This role is responsible for driving efficient scheduling, coordinating client, product, and technology support, and maintaining exceptional service standards. As a visible leader, you will set the tone for professionalism, communication, and service excellence, ensuring both clients and associates experience the highest level of support and engagement.

Job Responsibilities:

• Support and coordinate with the SEM and ASEM to make assessments and adjustments as needed to support the total business.
• Make schedules that are efficient and flexible.
• Coordinate with staff to assist with Client, Product (including Pre-Orders and Reserves), and Technology needs.
• Additionally, please ensure that supplies are stocked throughout the floor.
• Act as Santana Repair and Service/Client Issue Liaison.
• Additionally, support shipping errors, return processing, and notifications.
• Constantly check email and phones for updates throughout the day to have the most up-to-date communication and directives.
• Delegate responsibilities to associates, such as floor maintenance, supporting client issues, and immediately rerouting Shoe Inquiries from Client Services to an available seller.
• Communicate in a timely manner any needs the floor or associates may have.
• Escalated client issues should be communicated immediately to avoid any delays or further discrepancies.
• Be visible and present so that clients know that you are a leader.
• Make the effort to get to know who our clients are.
• As the Coordinator, you set the standard for our staff in cleanliness of the floor, interaction between associates and clients, and store family.
• It is important to assist in maintaining high quality in service and other items pertinent to the overall shopping experience.
• Once you have set the standards, it is utmost that they be maintained.

Qualifications:

• Previous experience in luxury retail, operations, or a leadership support role preferred.
• Strong organizational and scheduling skills with the ability to adapt quickly to changing business needs.
• Exceptional communication skills, both verbal and written, with a high level of professionalism.
• Proven ability to manage multiple priorities in a fast-paced, client-focused environment.
• Demonstrated leadership presence with the ability to delegate effectively and motivate associates.
• Client-centric mindset with a strong commitment to service excellence and problem resolution.
• Close attention to detail, particularly in operations, floor standards, and follow-through.
• Proficiency with retail technology systems and comfort managing email and phone communications throughout the day.

Thank you for your interest in Saks Global. We look forward to reviewing your application.

Exemplar Luxury Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Exemplar Luxury Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Exemplar Luxury Group welcomes all applicants for this position.

Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more.

In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services.

The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.