Coordinator

Apex Pros Plumbing, Electric, Heating and Air; Dublin (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Care Plan

401(k)

Paid Time Off

Short Term Disability

Training & Development

Life Insurance

Wellness Resources

Employee Assistance Program

Health Savings Account

Company vehicle

Job summary

Apex Pros Plumbing, Electric, Heating and Air in Dublin, Ohio is seeking a detail-oriented Installation Coordinator to streamline scheduling of installations and maximize efficiency. This role focuses on assigning technicians, coordinating permits, and ensuring a smooth flow from job setup to completion.

You will communicate with customers, track progress, and support financing coordination to ensure timely, accurate project execution in a fast-growing residential service company.

Qualifications

• 1–2 years of home service experience.
• Prior experience using ServiceTitan software.
• Strong time management and accuracy.
• Proficient with Outlook, Excel, Word and Google Workspace.

Responsibilities

• Coordinate the scheduling of installations.
• Assign field personnel to install new systems based on skills.
• Maximize the schedule to meet and exceed daily targets.
• Communicate with customers to confirm installation scheduling.
• Assign and dispatch installation technicians daily.
• Prepare job details and send to installers the day before.

Skills

Enthusiasm

Persuasiveness

Accuracy

Time management

Education

High school diploma or equivalent

Tools

ServiceTitan

Outlook

Excel

Word

Google Workspace

Job description

Apex Pros is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members. Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience.

This position is primarily responsible for coordinating installations for maximum customer satisfaction while maintaining a high level of profitability through efficiency and productivity.

Position overview

• Coordinates the scheduling of installations
• Assign and allocate appropriate field personnel to install new systems, with consideration of their specific skills, and abilities
• Ensure that the schedule is maximized in order to meet and exceed daily numbers
• Communicate with customers to confirm the scheduling of their installation
• Assign and dispatch installation Technicians on a daily basis
• Provide detailed information about the installation job to installers the evening before the job is scheduled. This includes phone and emails to tech and personal email addresses with job sheet specifications
• Secures any permits needed for a job
• Communicate personally with each installer daily (approximately 3 pm) to determine status of job completion
• Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer's satisfaction
• Communicate with warehouse personnel as soon as a job is received to begin the equipment & parts acquisition process
• Track job, field personnel, and backlog status on appropriate spreadsheets. (Installation Tracker)
• Financing
• Prepares closing paperwork for customers to sign and places it in a job packet prior to installation
• Files finished paperwork with the finance company timely in order to receive payment quickly
• Resolves issues relating to financing
• Answers incoming customer phone calls
• Books service calls as needed

Requirements

• 1 to 2 years of home service experience.
• Prior experience in ServiceTitan
• Possess enthusiasm, persuasiveness, accuracy, and be efficient with time management.
• Working knowledge of Microsoft Outlook, Excel, and Word and Google office.
• Must have a high school diploma or equivalent

Benefits

Why You'll Love It Here (Benefits / Total Rewards)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• Short Term Disability
• Training & Development Opportunities
• Life Insurance
• Wellness Resources (Gym & Onsite Barber)
• Employee Assistance Program
• Health Savings Account
• Team Lead Provided Company Vehicle and Fuel Card