Coordination and Access Supervisor

nationwidechildrens; North Carolina; On-site; USD 70,000 - 95,000; Full time

Job summary

Nationwide Children's Hospital seeks an experienced leader to supervise the Care Coordinators and Care Navigators serving families facing abuse, violence, trauma, and complex psychosocial needs. You will ensure seamless coordination across intake to stabilization, with strong collaboration with clinical, legal, medical, research, and community partners.

The role requires guiding staff in trauma-informed care, safety planning, and resource navigation, plus monitoring outcomes and promoting

Qualifications

• Bachelor’s degree in Social Work, Counseling, Public Health, or related field required.
• Master’s degree preferred.
• Licensure (e.g., LSW, LISW, LPC, LPCC) preferred.
• Three years of experience in care coordination or related field required.
• Prior supervisory or team-lead experience preferred.
• Experience with trauma-affected populations and healthcare settings.
• Experience with Electronic Health Records preferred.

Responsibilities

• Provide direct supervision to Care Coordinators and Care Navigators.
• Coordinate services, referrals, follow-up, and documentation in a timely manner.
• Onboard and train staff with emphasis on trauma-informed care and safety planning.
• Support staff in handling high-risk and crisis situations.
• Track program metrics and support quality improvement efforts.
• Support implementation of organizational initiatives.
• Identify trends and gaps to improve access and service delivery.

Skills

Team leadership

Trauma-informed care

Care coordination

Staff training

Change management

Education

Bachelor's in Social Work / Counseling / Public Health

Master's degree preferred

Tools

EHR systems

Microsoft Office

Outlook

Word

PowerPoint

Excel

Teams

Job description

Overview

Job Description Summary:

Leads a team of Care Coordinators/Care Managers who serve children, adults, and families experiencing abuse, violence, trauma, and other complex psychosocial needs. Collaborates closely with clinical, legal, medical, research, home visiting, housing, forensic, and community partners to ensure families experience a seamless continuum of care from intake through stabilization.

Job Description

Essential Functions

• Provide direct supervision to Care Coordinators and Care Navigators and ensures alignment with The Center for Family Safety and Healing (TCFSH) protocols, policies, and best practices.
• Ensure timely and effective coordination of services, including referrals, follow-up, and documentation.
• Provide onboarding and ongoing training to staff, with an emphasis on trauma-informed care, safety planning, and resource navigation.
• Support staff in addressing complex client needs, including high-risk and crisis situations.
• Track program metrics and outcomes, supporting continuous quality improvement efforts.
• Support implementation of organizational initiatives.
• Identify trends, gaps, and opportunities to improve access and service delivery.

Education Requirement

• Bachelor's Degree in Social Work, Counselling, Public Health, or related field, required.
• Master's Degree, preferred.

Licensure Requirement

• Licensure (e.g., LSW, LISW, LPC, LPCC), preferred.

Skills

• Ability to develop and implement an integrated care coordination model across TCFSH programs.
• Ability to establish standardized workflows, referral pathways, and care management protocols.
• Strong verbal and written communication skills, with the ability to clearly convey information to team members, healthcare providers, and families in a professional and tactful manner.
• Ability to coach team members through change, provide constructive feedback and recognition, delegate tasks effectively, and make informed decisions.
• Ability to foster collaboration and build positive working relationships within the team.
• Ability to effectively interact with individuals from diverse age groups and backgrounds.
• Strong organizational skills with a high level of attention to detail.
• Ability to ensure services are trauma-informed, survivor-centered, culturally responsive, and equitable.
• Ability to promote continuous quality improvement and evidence-informed practices.
• Proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, Excel, and Teams.

Experience

• Three years of experience in care coordination, case management, or a related human services field, required.
• Prior supervisory or team lead experience, preferred.
• Demonstrated experience working with individuals impacted by trauma, family violence, or complex social needs.
• Experience in healthcare, child welfare, domestic violence, or community-based settings.
• Experience with Electronic Health Record (EHR), preferred.

Physical Requirements

OCCASIONALLY

Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 21-40 lbs, Reaching above shoulder, Seeing - Far/near, Squat/kneel, Standing

FREQUENTLY

Depth perception, Sitting, Walking

CONTINUOUSLY

Audible speech, Color vision, Computer skills, Decision Making, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Peripheral vision, Problem solving, Repetitive hand/arm use

EOE

EOE M/F/Disability/Vet