Coord: Employee Housing

Vail Resorts; New York, Northern (NY, KY); Hybrid; USD 57,308,000 - 65,904,000; Full time

Job summary

Vail Resorts in the United States is seeking a Housing Coordinator to partner with stakeholders and create a safe, inclusive, vibrant, and affordable housing environment for employee residents. This role delivers exceptional customer service and maintains scalable housing processes in a fast-paced setting.

Responsibilities include managing StarRez, coordinating move-in/out, ensuring ESA policy compliance, and maintaining accurate occupancy and housing records while supporting operational

Qualifications

• 1+ years' experience in guest services
• 1+ years' experience managing and maintaining software systems
• 1+ years' experience managing and maintaining data, handling confidential information

Responsibilities

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.
• Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system.
• Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
• Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning.
• Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives.
• Completes other tasks as directed and assigned.

Skills

Customer service

Software systems

Data management

Communication skills

Education

High School Diploma

Some college coursework

College degree preferred

Tools

StarRez

Microsoft Office

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more

Select how often (in days) to receive an alert: Create Alert

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes. This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced environment.

Job Specifications

• Starting Wage:$20.00/hr - $23.00/hr
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Timehours available
• Minimum Age:At least 18 years of age
• Housing Availability:Yes

Job Responsibilities

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.
• Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system.
• Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
• Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning.
• Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives.
• Completes other tasks as directed and assigned.

Job Requirements

Education

• High School Diploma, some college coursework or college degree preferred

Work Experience

• 1+ years' experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills
• 1+ years' experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance
• 1+ years' experience managing and maintaining data with a strong focus on accuracy and organization. Ability to handle confidential information with discretion and in compliance with data protection regulations

Computer Skills

• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies.
  StarRez or other room management software programs experience preferred

Language(s) Skill

• Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally
• Proficiency in Spanish preferred
• Other Requirements: Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality

Preferred Skills

• Problem-solving skills
• Effective time management
• Strong critical thinking PHYSICAL REQUIREMENTS: (MINIMUM requirements to perform job. Check all

The expected pay range is$20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.