Coord, Document Control

West Pharmaceutical Services, Inc; Kinston (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

West Pharmaceutical Services, Inc. in Kinston, NC seeks a Coord, Document Control to lead the site’s document control program within the Quality group. You will manage controlled documents, support audits, and ensure regulatory compliance.

Key responsibilities include publishing documents, maintaining notebooks and logbooks, and coordinating procedures for review on a 3-year cycle. In-office Mon-Fri 8:00–5:00 with 5% travel.

Qualifications

• Leadership and organizational skills are required.
• Experience working in a regulated quality environment is preferred.
• Ability to work independently and multitask in a fast-paced setting.
• Excellent written and verbal communication skills.
• Strong problem solving and interpersonal abilities.

Responsibilities

• Coordinate the Kinston site's document control program and route documents for approval.
• Publish and maintain controlled copies of documents.
• Create laboratory notebooks and logbooks.
• Ensure procedures, work instructions and forms are reviewed on a 3-year cycle.
• Review corporate procedures and implement changes into site procedures.
• Assist QA Management in daily operations.
• Conduct internal audits to verify adherence to procedures.
• Recommend and implement process improvements for the QMS.
• Comply with all regulations, policies and safety rules.
• Perform other duties as assigned and maintain regular attendance.

Skills

Leadership

Organizational skills

Independent work

Multi-tasking

Written & verbal communication

Problem solving

Interpersonal skills

Document control

Regulated industry experience

Quality systems

Master Control / electronic DMS

Data collection & organization

SOP compliance

Safety policy adherence

Education

High school or equivalent

Tools

Windows OS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Select how often (in days) to receive an alert:

Title: Coord, Document Control

Requisition ID: 75995

Date: Oct 2, 2026

Location: Kinston, NC, US, 28504

Department: Quality

Description:

Job Summary

This role is accountable for providing document control and learning management services to support a multi-functional team environment. This role will support document control and database administration activities within the Quality team and will identify areas of improvement. This role will handle projects and tasks consistent with internal procedures and acceptance criteria, while meeting company and regulatory requirements.

Essential Duties and Responsibilities

• Coordinate the Kinston site's document control program. Route procedures, protocols and other documents for approval.
• Publish and maintain controlled copies of documents.
• Create laboratory notebooks and logbooks.
• Ensure that all procedures, work instructions and forms are reviewed within a 3 year interval.
• Review new and revised corporate procedures, ensuring any lower-level document changes are implemented into Kinston procedures where applicable.
• Assist QA Management in day-to-day operations.
• Perform internal audits to assess the adherence of the plant to approved and established procedures and requirements.
• Recommend, evaluate, and implement process changes that are designed to continually improve the quality management system.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Performs other duties as assigned based on business/departmental needs.
• Exhibits regular, reliable, punctual and predictable attendance.

#LI-KS2

Preferred Knowledge, Skills and Abilities

• Good leadership and organizational skills are required.
• Quality experience preferred.
• Ability to work independently, multi-task and thrive in fast-paced environment.
• Excellent written and verbal communication skills.
• Must have effective problem solving and interpersonal skills.
• Proficient in Windows OS, Microsoft Office Suite including Word, Excel, and Power Point.
• Experience with managing Document Control activities within a regulated industry a plus.
• Experience with quality systems preferred.
• Experience with Master Control or electronic document management systems a plus.
• Ability to accurately collect and organize data.
• Able to be aware of all relevant SOPs as per Company policy and Quality Manual.
• Able to comply with the company’s safety policy at all times.

Education

• High school or equivalent.

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Shift

In-office Monday -Friday 8.00am -5.00pm