Sr. Coord, Customer Service

Smurfit Westrock plc; Conway (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Competitive salary

Career with a global packaging company

Job summary

Smurfit Westrock plc, a leading packaging company, seeks a Customer Service associate to process orders, shipping releases, and handle customer requests. You will serve as a liaison between customers and the folding carton facility, ensuring accurate and timely delivery.

You will build strong client relationships, organize pre-production meetings, coordinate graphics, manage vendor inventories, and respond to inquiries about product availability.

Qualifications

• Knowledge of the carton folding industry and products.
• Excellent oral and written communications skills.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Excellent organizational skills including follow-up, accountability, and spreadsheet management.
• Ability to work independently and within a team environment.

Responsibilities

• Process orders, shipping releases and customer requests.
• Serve as liaison between customer and folding carton facility.
• Develop strong client relationships for production planning and service strategies.
• Organize pre-production meetings for new customers, products and graphics.
• Coordinate processing of new graphics with pre-press department or outside facility.
• Manage customer graphics and forecast information for materials.
• Manage VMI processes, including creation and update of customer contracts.
• Enter customer orders, shipping releases, and complaints.
• Assist in production planning and order prioritization by providing customer requirements.
• Respond to inquiries regarding product availability and inventory information.
• Maintain inventory using FIFO to prevent aging over 90 days.
• Assist in recovery of aged receivables.
• Be flexible with hours and promote teamwork.

Skills

Customer service

Communication

Teamwork

Organization

Problem solving

Tools

Microsoft Office

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The opportunity:

The Customer Service position requires knowledge of company's products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility.

How you will impact Smurfit Westrock:

• Work proactively to complete all tasks timely, accurately, and completely.
• Initial point of contact for sales team, customers, and manufacturing
• Develop strong client relationships that provide significant input to production planning and service strategies
• Organize pre-production meetings for new customers, products, & graphics
• Coordinate processing of new graphics with WestRock's pre-press department or customer-specified outside facility
• Manage customer graphics
• Assist in ordering materials by providing forecast information (timing & quantity)
• Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts
• Receive and enter customer orders, shipping releases, and complaints
• Assist in production planning and/or order prioritization by providing customer requirements
• Respond to customer inquiries regarding product availability, and provide inventory information
• Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
• Assist in recovery of aged receivables
• Must be willing to work flexible hours, when necessary
• Promote teamwork at all levels within the company

What you need to succeed:

• Knowledge of the carton folding industry and products a plus
• Professional customer satisfaction skills needed to maintain positive external and internal relationships
• Excellent oral and written communications skills
• Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent organizational skills to include follow-up, accountability, and spreadsheet management
• Ability to easily adapt to fluctuations in business cycles and workload
• Excellent problem-solving skills
• Be comfortable working independently and within a team environment
• Ability to work through conflict situations
• Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.