Cooler Services Dispatcher

The Odom Corporation; Kapolei (HI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical and dental benefits

401k plan

Job summary

Coca-Cola Bottling of Hawaii, LLC is seeking a Dispatcher to organize service calls from call-takers and efficiently dispatch them to service technicians. You will notify customers of ETA, manage parts status, and coordinate with sales on full service accounts.

The role emphasizes strong communication, excellent planning, and the ability to prioritize tasks while maintaining accurate data entry. This is an on-site position in Hawaii with competitive wages and benefits.

Qualifications

• High school diploma or GED preferred; or equivalent combination of education and experience.
• Excellent written and verbal communication skills.
• Strong customer service orientation and ability to prioritize tasks with service calls.
• Knowledge of local area geography is a plus.

Responsibilities

• Receive and dispatch service calls.
• Dispatch service calls based on priority level.
• Communicate with sales regarding full service accounts and opportunities.
• Notify service technicians and manage ETA, parts status and repair orders.
• Establish delivery schedules with customers.
• Reassign calls based on technician availability.
• Run daily call-count reports.
• Maintain contact with supervisors and managers.
• Fill in for other dispatchers as needed.
• Follow any other duties assigned by supervisor.

Skills

Communication skills

Customer service

Data entry

10-key calculation

Education

High school diploma or GED

Job description

Rate of Pay: $19 per hour - $23 per hour

Job Description

This position organizes service calls from call-takers and dispatches calls to service technicians in an efficient manner. Provides assistance to Service Technicians by dispatching information of repair of company equipment and notify customers of ETA, hold for parts and status of repair order.

Essential Duties & Responsibilities

• Receive and dispatch service calls.
• Dispatch service calls based on priority level.
• Communicate with sales regarding full service accounts and potential opportunities.
• Contact service technicians dispatching calls in a timely and prioritized manner.
• Establish delivery schedule with customers.
• Reassign calls based on availability of technicians.
• Run daily call-count report.
• Maintain consistent contact with Cooler Service Supervisor and Cooler Service Manager.
• Fill in for other Dispatchers as needed.
• Other duties as assigned by supervisor.

Job Requirements

• High school diploma or General Education Degree (GED)preferred; or equivalent combination of education and experience.
• Excellent communications skills, both written and verbal.
• Strong customer service skills and ability to prioritize tasks along with service calls.
• Knowledge of area geography a plus.
• Excellent planning and organizational skills.
• Strong data entry skills and 10 key calculation skills.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and uses hands and fingers to operate a keyboard, mouse, telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate, occasionally high due to outside environmental noises.

Notice: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Coca-Cola Bottling of Hawaii, LLC offers competitive wages, medical and dental benefits, 401k plan, and much more! Background/Drug Screen. EOE.

Education

High School (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.