Cookie Crew: Night Baker & Guest Experience Hero

Insomnia Cookies, LLC; New York (NY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Pay rate (17 USD/hour)

Pay on demand

Paid vacation and sick time

Pet insurance

Training & mentorship

Growth opportunities

Team environment

Employee discount

Free cookies

Job summary

Insomnia Cookies is hiring a Cookie Crew Member for our Meatpacking store in New York City. You greet guests, take orders, bake cookies, assemble deliveries, and keep the bakery clean and stocked to our quality standards.

You’ll work in a fast-paced, fun environment with flexible scheduling, daily pay options, and growth opportunities into leadership roles. Prior customer service experience is preferred and being 18+ is required.

Qualifications

• 6+ months of experience in a customer service focused role – preferred.
• Friendly, genuine, outgoing demeanor with strong communication.
• Willing to work nights, weekends and holidays.
• Able to stand for long periods and lift up to 40 lb.
• Demonstrates reliability and strong teamwork.

Responsibilities

• Greet guests and take orders according to procedure.
• Help customers understand menu items and confirm accuracy.
• Bake cookies and scoop ice cream to serve.
• Ensure fast, warm, correct in-store, pickup and delivery orders.
• Operate the register and handle guest payments.
• Maintain bakery cleanliness and stock levels.
• Collaborate with team to keep line moving.

Skills

Customer service

Communication

Team player

Hospitality

Positive attitude

Job description

Insomnia Cookies is hiring a Cookie Crew Member for our Meatpacking store in New York City. You greet guests, take orders, bake cookies, assemble deliveries, and keep the bakery clean and stocked to our quality standards.

You’ll work in a fast-paced, fun environment with flexible scheduling, daily pay options, and growth opportunities into leadership roles. Prior customer service experience is preferred and being 18+ is required.