Cookie Crew

Insomnia Cookies; New York (NY); On-site; USD 21,352 - 22,730; Full time

Benefits offered by this job

Free cookies & employee discount

Flexible part-time work schedules

Paid time off

Job stability with growth opportunities

Excellent training

Pet insurance

Job summary

A popular bakery chain in New York is seeking enthusiastic staff to provide excellent customer service and bake delicious cookies. The ideal candidates will engage with customers warmly, handle orders accurately, and ensure quality delivery service. This full-time role offers flexible schedules, along with benefits including free cookies and employee discounts.

Qualifications

• Prior experience in a customer service focused role - preferred.
• Must be 18 years or older to be employed.
• Legally eligible to work in the United States.
• Must be able to work nights, weekends, and holidays.

Responsibilities

• Promptly greet guests entering the store and take their orders.
• Help customers understand menu items and answer questions.
• Bake delicious cookies and serve them with ice cream.
• Ensure fast and correct delivery orders are processed.
• Handle cash and payments accurately.

Skills

Customer service skills

Communication skills

Organizational skills

Outgoing demeanor

Ambitious nature

Job description

Location

164 Orchard St, New York, NY 10002

Pay

Pay: $15.50 - $16.50 per hour

Responsibilities

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection and serve them with a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

Desired Skills / Experience

• Prior experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Ambitious nature
• Great communication and organizational skills
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States

Benefits

• Pay rate: $15.50 - $16.50/hr
• Flexible part‑time work schedules
• Free cookies & employee discount
• Pet insurance for your furry loved ones
• Paid time off
• Excellent training
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotions opportunities
• You get to work in a fun, exciting team environment

About Us

Insomnia Cookies was founded in a college dorm room by then‑student Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Design, Art/Creative, and Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage