Cookie Crew

Insomnia Cookies; Austin (TX); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand for daily earnings

Paid vacation and sick time off

Pet insurance

Interactive training & mentorship

Job stability with growth opportunities

Fun team environment

Employee discount and FREE COOKIES

Job summary

A popular cookie chain in Austin, TX is seeking a Cookie Crew member to engage with customers, take orders, and bake delicious cookies. The ideal candidate should have a friendly demeanor and previous customer service experience, with a commitment to providing excellent service. This role comes with a fun work environment and various perks, including flexible part-time schedules and free cookies when on shift.

Qualifications

• At least 6 months of experience in a customer-service focused role.
• Genuine, outgoing demeanor to engage with customers.
• Ability to lift up to 40 lb boxes.

Responsibilities

• Greet guests and take orders according to procedure.
• Answer menu questions and ensure order accuracy.
• Bake cookies and ensure delivery orders are correct.

Skills

Customer service

Communication skills

Organizational skills

Math skills

Personable demeanor

Job description

As a member of the Cookie Crew at our Austin, TX store located at 1401 E. 6th St, Austin, TX 78702, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome warm and delicious cookies as well!

Content Videos

• Who We Are!
• Insomnia Cookies Timeline
• Core Values

Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand – get paid daily for your total shift earnings from the day before!
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE COOKIES with every shift!

Responsibilities

• Promptly greet guests entering the store and take their orders according to procedure.
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy.
• Give each customer a warm experience with a smile in person & over the phone.
• Bake our delicious cookies to perfection and a scoop of ice cream.
• Ensure fast, warm, and correct delivery orders are packaged and sent out.
• Handle cash and payments accurately and have no shortages or overages.
• Cleaning, sanitizing, and maintaining the bakery.

Desired Skills & Experience

• At least 6 months of experience in a customer‑service focused role – preferred.
• Personable, genuine, outgoing demeanor.
• Customer service focused and a willingness to exceed guest expectations.
• Great communication, organizational and math skills.
• Must be able to lift up to 40 lb boxes of product.
• Must be 18 years or older to be employed.
• Must be able to work nights, weekends and holidays.
• Legally eligible to work in the United States.