COO, Totalis Specialty - Hybrid Growth Leader

Aon; Boston (MA); Hybrid; USD 310,000 - 400,000; Full time

Benefits offered by this job

401(k) with employer contributions

Employee stock purchase plan

Global Wellbeing Days

Job summary

Aon is seeking the North America Totalis Chief Operating Officer to unite our Affinity Programs and MGA businesses into a single specialty underwriting and programs platform. You will shape the operating strategy and lead transformation initiatives with senior leaders to enable scalable growth.

You will build an inclusive, high-performing team, drive governance and performance improvements across people, processes, technology and partners, and ensure regulatory compliance in a rapidly evolving

Qualifications

• Significant experience leading operations, transformation, shared services or business execution within a large, sophisticated organisation.
• Strong commercial and financial savvy, including experience running budgets, investment priorities and operational performance.
• Track record of translating business strategy into scalable operating models and measurable outcomes.
• Experience leading large-scale business transformation, integration, process redesign or technology-enabled change programmes.
• Exceptional leadership, collaborator management and influencing skills, with the ability to build alignment across senior executive audiences.
• Experience leveraging technology, automation, data and AI-enabled capabilities to improve operational efficiency, scalability and business performance.
• Experience within the MGA space and digital distribution of insurance programmes to clients, with an understanding of the operational, technology and partner ecosystems that support growth.

Responsibilities

• Develop and implement a multi-year operational strategy aligned to growth, profitability, client experience and risk objectives.
• Build, implement and continuously improve the operating model across people, processes, technology and third-party partners.
• Partner with business, technology, finance, risk and compliance leaders to drive operational excellence and simplify ways of working.
• Lead large-scale transformation, integration and change initiatives, including launch readiness, operating model transitions and technology governance.
• Support acquisition integration, new programme launches and future platform expansion opportunities.
• Drive performance through governance, service level adoption, automation and operational efficiency initiatives.
• Lead all aspects of operational reporting, risk management and control frameworks to support business resilience and regulatory compliance.
• Build and develop high-performing teams, crafting an inclusive culture centred on accountability, collaboration and continuous improvement.

Job description

Aon is seeking the North America Totalis Chief Operating Officer to unite our Affinity Programs and MGA businesses into a single specialty underwriting and programs platform. You will shape the operating strategy and lead transformation initiatives with senior leaders to enable scalable growth.

You will build an inclusive, high-performing team, drive governance and performance improvements across people, processes, technology and partners, and ensure regulatory compliance in a rapidly evolving