COO - Mission-Driven, Multi-Site YMCA Leader

Crossroads YMCA; Crown Point (IN); On-site; USD 203,000 - 248,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life & Disability Insurance

Paid Time Off

Retirement 12% match

YMCA Membership

Program Discounts

Job summary

Crossroads YMCA in Northwest Indiana seeks a Chief Operating Officer to provide strategic and operational leadership across the organization, overseeing multiple branches, executives, financial performance, and the delivery of high-quality programs and services.

The COO must translate strategy into measurable results while fostering accountability, collaboration, innovation, and exceptional member experiences.

Qualifications

• 10+ years of senior executive leadership experience.
• Demonstrated success leading large teams and multi-site operations.
• Strong financial management, budgeting, and operational oversight.
• Proven ability to develop executive leaders and high-performing teams.
• Experience in nonprofit organizations, YMCA operations, or mission-driven environments.
• Strategic planning, change management, and growth initiatives.
• Excellent communication, relationship-building and stakeholder engagement.

Responsibilities

• Build strong leaders by coaching and holding executive and branch leaders accountable.
• Drive operational excellence across multiple locations with consistent expectations.
• Oversee financial performance, budgeting, and resource management.
• Elevate member experiences through hospitality and high-quality programs.
• Lead organizational growth via strategic initiatives and partnerships.
• Foster collaboration and accountability across branches and departments.
• Engage with board members, donors, volunteers, and community partners.
• Travel frequently between YMCA locations across Northwest Indiana.

Job description

Crossroads YMCA in Northwest Indiana seeks a Chief Operating Officer to provide strategic and operational leadership across the organization, overseeing multiple branches, executives, financial performance, and the delivery of high-quality programs and services.

The COO must translate strategy into measurable results while fostering accountability, collaboration, innovation, and exceptional member experiences.