COO (Chief Operating Officer)

Single Grain; Los Angeles (CA); On-site; USD 200,000 - 250,000; Full time

Job summary

An award-winning digital marketing agency is seeking a results-driven Chief Operating Officer (COO) to lead operations and profitability. This role involves driving client success, managing P&L, and expanding operational efficiency. The ideal candidate thrives on turning ambitious visions into reality and excels in a fast-paced environment. Join a team that values operational excellence and is committed to scaling innovative solutions in the digital marketing space. If you are a proactive leader with a passion for growth and learning, this is the opportunity for you.

Benefits

Performance Bonus

Flexible Work Environment

Health Benefits

Professional Development Opportunities

Qualifications

• Proven track record of scaling revenue to $20-50M+ with ≥15% EBITDA.
• Experience in P&L and margin ownership with a focus on operational excellence.

Responsibilities

• Drive client success and profitability while expanding margins.
• Lead finance and FP&A, ensuring compliance and operational cadence.

Skills

Revenue Scaling

P&L Management

Client Retention

Operational Cadence

Leadership Development

Systems Thinking

High Emotional Intelligence

AI Forward Thinking

Job description

Put "Operational excellence is cool" as the first line of your cover letter or subject line, or your application won't be reviewed.

We're scaling Single Grain, Karrot.ai, and future ventures into a tech-enabled growth engine-and we're looking for a proactive, decisive, and results-driven Chief Operating Officer (COO) to lead the charge. You'll own operations, profitability, and team performance at Single Grain, expanding your scope to Karrot.ai as systems lock in. If you're relentless about execution, margin, and scaling teams that win, keep reading.

Who We Are

Single Grain is an award-winning digital marketing agency that's been helping companies like Amazon, Uber, and Salesforce grow since 2009. We specialize in Paid Media, SEO, Content Marketing, CRO, and more-and we practice what we preach : our blog brings in over 200,000 monthly visitors, our podcast has 100+ million downloads, and more than 140,000 marketers subscribe to our YouTube channel.

Single Grain also has Karrot.ai a personalized LinkedIn ABM solution for b2b companies designed to help companies scale their ads in minutes, not weeks.

Requirements

What You'll Do

• Clean up ops, expand margins, and install leadership cadences.
• Drive client success : raise MRR, eliminate unprofitable work.
• Own the revenue engine : build the 21 demos / week SaaS pipeline.
• Assume full P&L authority over time : budgets, hiring, firing, comp design.
• Lead finance & FP&A : weekly cash and EBITDA pulse; board-ready reporting.
• Build and scale the talent bench : coach killers, exit passengers.
• Run the operating rhythm : L10s, WBRs, scorecards-without the founder in the room.
• Expand remit to Karrot.ai once SG systems are locked.

Primary KPIs

• Profitability (EBITDA)
• Client retention and satisfaction (NRR)
• Top talent retention and development
• Operational cadence and compliance

What We're Looking For

• Track record scaling revenue to$20-50M+ with ≥15% EBITDA
• 2+ internal promotions at multiple companies
• Proven P&L and margin ownership experience
• Ruthless operator focus-turns strategy into execution fast
• Loves work for the sake of learning and NOT as a means to an end
• High EQ : confronts reality, coaches decisively, leads through complexity
• Confident working alongside visionary founders : challenges, aligns, drives momentum
• Systems thinker : implements scalable, accountable workflows
• Resilient, learning-obsessed, willing to grind when others coast
• Extremely AI-forward
• MAJOR plus if located in Los Angeles.

You'll succeed here if you're energized by imperfect information, comfortable setting direction instead of waiting for consensus, and confident making fast, high-stakes decisions when others hesitate.

If you're the kind of operator who thrives on turning ambitious visions into operational reality-and can lead a team to outperform quarter after quarter-we want to hear from you. Just don't forget : operational excellence is cool.

• Base : $200,000 - $250,000
• Performance Bonus : up to 30% (based on EBITDA + demo targets)