Conversational Designer - Senior Software Engineer

Capgemini; Atlanta (GA); On-site; USD 76,200 - 178,290; Full time

Benefits offered by this job

Flexible work

Healthcare including dental and vision

Financial well-being programs

Paid time off

Paid parental leave

Social well-being benefits

Job summary

A global technology services leader is seeking a full-time Conversational Designer (Manager level) to empower organizations in using technology for good. This role requires over 10 years of experience in designing conversational interfaces, expertise with tools like Dialogflow CX, and strong knowledge of telecom systems. Responsibilities include managing design challenges and collaborating with engineers. Enjoy flexible working options and a robust benefits package that supports employee well-being, including healthcare and financial programs.

Qualifications

• Design conversational interfaces in the telecom domain.
• Develop webhook services with Python.
• Proficiency in using analytics tools for performance tracking.

Responsibilities

• Manage telecom-specific challenges including call routing.
• Collaborate with software engineers on product development.
• Supervise technical and administrative tasks within the team.

Skills

Conversational interfaces design

Python programming

GCP architecture

Agile methodologies

Dialogflow CX

Telecom systems knowledge

Experience with RESTful APIs

Education

10+ years of experience

Tools

Dialogflow CX

Analytics tools

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Capgemini’s award-winning Google practice is looking to hire a full‑time Conversational Designer (Manager level) across multiple locations. We are open to considering candidates willing to work hybrid from either of the locations – Chicago, Dallas, New York, New Jersey, Nashville or Atlanta.

Key Responsibilities

• Knowledge of telecom‑specific challenges such as call routing, number portability, and service provisioning.
• Experience with analytics tools for conversational performance tracking.
• Familiarity with agile methodologies and design thinking.
• Strong understanding of GCP architecture and services relevant to CCAS.

Required Skills

• 10+ years of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
• Experience with Dialogflow CX, including flow design, fulfillment, and testing.
• Proficiency in Python for developing webhook services and automation scripts.
• Experience with webhooks, RESTful APIs, and backend integration patterns.
• Familiarity with telecom systems such as CRM, billing platforms, and IVR.
• Hands‑on knowledge using Gen AI, Playbooks & CCAI Insights.
• Experience with Speech‑to‑Text, Text‑to‑Speech, and Agent Assist.
• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).

Works in the area of Software Engineering, which encompasses the development, maintenance, and optimization of software solutions or applications. Applies scientific methods to analyze and solve software engineering problems. Responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. Requires original thought and judgment and the ability to supervise the technical and administrative work of other software engineers. Builds skills and expertise of the software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. Collaborates and acts as a team player with other software engineers and stakeholders.

Life at Capgemini

Capgemini supports all aspects of your well‑being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well‑being programs
• Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well‑being benefits like subsidized back‑up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups

About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

The base compensation range for this role in the posted location is $76,200 – $178,290.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A‑F), defined by policy: Vacation: 12‑25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.

When you join Capgemini, you don’t just start a new job. You become part of something bigger.

We bring together passionate, skilled people, a tech‑driven approach to innovation, and a deep commitment to our clients to help organizations unlock the true value of technology.

As a graduate or an experienced professional, you will be working with the world’s leading brands to enhance and transform the way they do business.