Conversational AI Specialist (Fully Remote)

BMO; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

BMO is seeking a leader to drive conversational AI product discovery and development at BMO Virtual Connect, partnering with business and technology leaders to deliver enterprise-grade AI experiences. Define technology requirements, manage initiatives, monitor performance, produce reports, and build stakeholder relationships to advance AI initiatives across the bank.

This role requires strong communication, analytical abilities, and the ability to influence across teams in a fast-paced,

Qualifications

• 5-7 years experience with conversational AI and contact center operations.
• Strong communication, analytical, and influence skills.

Responsibilities

• Define technology requirements, manage initiatives, and support strategic execution.
• Monitor performance, produce reports, and build stakeholder relationships.

Job description

• Lead conversational AI product discovery and development at BMO Virtual Connect.
• Partner with business and technology leaders to deliver enterprise-grade AI experiences.

Responsibilities:

• Define technology requirements, manage initiatives, and support strategic execution.
• Monitor performance, produce reports, and build stakeholder relationships.

Qualifications:

• 5-7 years experience with conversational AI and contact center operations.
• Strong communication, analytical, and influence skills.

BMO

BMO is a leading North American bank providing personal and commercial banking, wealth management, and investment services to over 12 million customers. As the 8th largest bank on the continent, BMO fosters an inclusive, equitable, and accessible workplace focused on innovation and community impact.