UX Designer III

Russell Tobin; Menlo Park (CA); Remote; USD 102,000 - 146,000; Full time

Job summary

Russell Tobin is seeking a Conversational AI / NLP Specialist (UX Designer III) to support internal AI products for Global People Operations. You will bridge business requirements and engineering with hands-on NLP and LLM‑based solutions.

This contract position offers remote work in the US, $90/hour on a W2 basis, and a duration through September 3, 2027. Ideal candidates will bring 5+ years of experience and a proven ability to translate complex needs into scalable AI architectures.

Qualifications

• 5+ years hands-on experience in Conversational AI in academic or professional settings.
• Experience with NLP, ML methods, text representations, or LLM-based solutions.
• Experience collaborating with business stakeholders, engineering teams and technical partners.
• Experience translating business requirements into technical solutions.
• Experience designing, testing, and delivering AI-powered conversational products.

Responsibilities

• Research and recommend industry best practices in Conversational AI.
• Apply NLP techniques to transform natural language data for classification.
• Collaborate with engineers and researchers to develop scalable AI solutions.
• Define technical direction and architecture for conversational assistants.
• Translate business requirements into system-level and functional specs.
• Develop and maintain conversation flow diagrams and technical docs.
• Support requirements gathering, user stories, estimates, and roadmapping.
• Design and lead A/B testing, usability testing, QA and evaluation activities.
• Analyze testing results and improve conversational AI solutions.
• Develop proofs of concept and pilot solutions with cross-functional teams.
• Educate stakeholders on conversational AI design principles and best practices.

Skills

Conversational AI

NLP

LLM-based solutions

UX design principles

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Master's degree preferred

Job description

Conversational AI / NLP Specialist (UX Designer III) Company Description / Details

A leading global technology company is seeking a Conversational AI / NLP Specialist to support the development and delivery of internal AI products and services for its Global People Operations functions. The ideal candidate will have hands‑on experience in Conversational AI, NLP, and LLM-based solutions, with the ability to bridge business requirements and engineering implementation.

Important Details

• Employment Type: Contract
• Duration: Until 09/03/2027
• Location: Remote - US
• Pay Rate: $90/hr on W2
• Experience: 5+ years

Responsibilities

• Research and recommend industry best practices and emerging approaches in Conversational AI.
• Apply NLP techniques to transform natural language data for classification algorithms.
• Collaborate with engineers and applied research scientists to develop efficient, scalable AI solutions.
• Define technical direction and architecture for conversational assistants.
• Translate high-level business requirements into detailed system-level and functional requirements.
• Develop and maintain conversation flow diagrams and technical documentation.
• Support requirements gathering, user stories, project estimates, and roadmapping.
• Design and lead A/B testing, usability testing, QA, and other evaluation activities.
• Analyze testing results and continuously improve conversational AI solutions.
• Develop proof of concepts and pilot solutions with cross‑functional teams.
• Educate stakeholders and colleagues on conversational AI design principles and best practices.

Qualifications

Experience:

• 5+ years of hands‑on experience solving problems with Conversational AI in an academic or professional setting.
• Experience with NLP, machine learning methods, text representation techniques, or LLM-based solutions.
• Experience collaborating with business stakeholders, engineering teams, and technical partners.
• Experience translating business requirements into technical solutions.
• Experience designing, testing, and delivering AI‑powered conversational products.

Education:

• Bachelor's degree or equivalent practical experience.
• Master's degree in Computer Science, Computational Linguistics, Engineering, Informatics, or a related field preferred.

Other Qualifications/Requirements:

• Strong understanding of Conversational AI and customer‑centric conversational experiences.
• Knowledge of UX design principles, standards, and best practices.
• Comfortable working with AI architecture and evaluation.
• Strong analytical, problem‑solving, and communication skills.
• Ability to create conversation flows, system diagrams, and detailed technical documentation.
• Ability to collaborate effectively with product, design, data, and engineering teams.
• Strong understanding of workflow integration and scalable self‑service solutions.

Must-Haves

• 5+ years of hands‑on Conversational AI / NLP / LLM experience.
• Experience with AI architecture, evaluation, and solution delivery.
• Ability to bridge business stakeholders and engineering teams.
• Experience translating business requirements into technical and functional specifications.
• Strong understanding of conversational system design, NLP techniques, and machine learning methods.

Nice-to-Haves

• Salesforce experience.
• Experience with workforce optimization projects.
• Experience leading a cross‑functional pod or project.
• Master's degree in Computer Science, Computational Linguistics, Engineering, or Informatics.
• Experience creating detailed copy decks, including edge cases, versioning.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long‑term care facilities, in accordance with KRS 216.793.

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