Conversational AI Engineer: NLP & Chatbot Solutions

United States Digital Space LLC; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

United States Digital Space LLC is hiring an AI Developer to design, build, test, and deliver the NICE CXone AI software platform. You will implement the NICE Proactive AI Agent, Omilia, and Cognigy across client projects, focusing on NLP-driven conversational agents and real‑time systems.

Ideal candidates have 3+ years in NLP/LLM work, 5+ years in JavaScript, and hands-on experience with CCaaS, NICE CXone, and related chat technologies. A fast-paced, collaborative team environment awaits.

Qualifications

• Minimum 3 years of professional NLP experience, including LLM-based solutions.
• 3+ years of software development with JavaScript, Python, or Java and testing of real‑time systems.
• 5+ years of JavaScript experience.
• Experience with CCaaS and NICE CXone is a plus.
• Strong customer-facing presentation and demo skills.

Responsibilities

• Develop and deliver the NICE Proactive AI product and features.
• Write unit tests, perform code reviews, and resolve defects during QA.
• Support production environments and assist other developers in a team.
• Develop conversational chatbot solutions with Cognigy and NICE Proactive AI Agent.
• Collaborate with project teams to enhance software written in JavaScript.
• Deliver high-quality software on time and provide regular updates.
• Attend meetings and training as required and mentor teammates.

Skills

NLP systems

JavaScript

Python

Team mentoring

Fast-paced environment

LLMs

CCaaS

Tools

DialogFlow

Kore.ai

Cognigy

Amazon Lex

Omilia

Job description

United States Digital Space LLC is hiring an AI Developer to design, build, test, and deliver the NICE CXone AI software platform. You will implement the NICE Proactive AI Agent, Omilia, and Cognigy across client projects, focusing on NLP-driven conversational agents and real‑time systems.

Ideal candidates have 3+ years in NLP/LLM work, 5+ years in JavaScript, and hands-on experience with CCaaS, NICE CXone, and related chat technologies. A fast-paced, collaborative team environment awaits.