Conversational AI Chat Bot Developer, Cognigy

Ttecdigital; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Tax-advantaged health care accounts

Paid time off

Wellness time off

Job summary

TTEC Digital is seeking an AI Developer in Austin to lead the development, testing, and delivery of the NICE CXone AI software platform. You will implement the NICE Proactive AI Agent, Omilia and Cognigy integrations and collaborate with a team on high‑quality features.

The role requires strong NLP/LLM experience, 3+ years in software development (JavaScript, Python, Java), and familiarity with CCaaS and CXone tools.

Qualifications

• 3 years of professional experience building and delivering NLP systems, including LLM-based or Generative AI solutions.
• 3+ years of software development, including design, custom development (JavaScript, Python, Java), and testing of real-time systems.
• 5+ years JavaScript experience.
• Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
• Hands-on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
• CCaaS, NICE CXone and CXone Studio experience is nice to have.
• Team Player and the ability to mentor team members.
• Desire to work in a fast-paced environment.

Responsibilities

• Developing and enhancing conversational chat bot solutions for client implementation projects.
• Work as a member of the TTEC Digital project team to enhance software written in JavaScript.
• Code and test projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Perform system analysis and project management duties for successful completion of a project.
• Mitigate and resolve code errors for development and future concepts.

Skills

NLP/LLM

JavaScript development

Python/Java

Conversational AI tools

Team leadership

Tools

NICE CXone

CXone Studio

Cognigy

Omilia

DialogFlow

Amazon Lex

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands‑on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

Responsibilities

• Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
• Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
• Code and test projects.
• Deliver high‑quality software on time.
• Attend meetings and training as required.
• Perform system analysis and project management duties for the successful completion of a project.
• Mitigating and resolving code errors for development and future concepts.

Qualifications

• Excellent customer‑facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Exercises wide latitude in determining objectives and approaches to engagements.
• 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
• 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real‑time systems.
• 5+ years JavaScript experience.
• Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
• Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
• Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have.
• Team Player and the ability to mentor team members.
• Desire to work in a fast‑paced environment.

Compensation and Benefits

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

• Medical, dental, vision
• Tax‑advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

Equal Employment Opportunity Statement

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.