Conversational AI Engineer - Google CES & Dialogflow CX

TechDigital Group; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

A technology firm in the United States is seeking a candidate to design and build AI-driven customer engagement solutions. The role requires expertise in Google Customer Engagement Suite, Dialogflow CX, and experience with Python or JavaScript. Responsibilities include developing conversational AI, integrating systems via APIs, and implementing services on Google Cloud. Candidates should have a strong background in conversational AI and NLP fundamentals, with knowledge of GCP architecture being a plus.

Responsibilities

• Design and build AI-driven customer engagement solutions using Google CES.
• Develop conversational AI using Dialogflow CX / CCAI.
• Build and tune NLP models, intents, and flows.
• Integrate CES with enterprise systems via APIs.
• Implement AI services on GCP.
• Monitor and optimize AI performance and conversation analytics.

Skills

Google CES / CCAI

Dialogflow CX

Python

JavaScript

GCP

REST API integrations

Conversational AI

NLP fundamentals

Job description

A technology firm in the United States is seeking a candidate to design and build AI-driven customer engagement solutions. The role requires expertise in Google Customer Engagement Suite, Dialogflow CX, and experience with Python or JavaScript. Responsibilities include developing conversational AI, integrating systems via APIs, and implementing services on Google Cloud. Candidates should have a strong background in conversational AI and NLP fundamentals, with knowledge of GCP architecture being a plus.