Conversational AI Engineer: Chatbots & LLM Orchestration

Educology Solutions; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Innovation culture

Impactful work

Upskilling opportunities

Job summary

Educology Solutions is hiring a Chatbot Developer to design, build, and optimize enterprise-grade conversational AI experiences. You will bridge traditional NLU with Generative AI orchestrations, migrating toward autonomous agent frameworks while maintaining robust enterprise foundations.

You will drive end-to-end chatbot development, ensure seamless MuleSoft-based integrations with PeopleSoft and Salesforce, and craft omnichannel experiences across web, mobile, and messaging channels,

Qualifications

• 3+ years in software development focused on Conversational AI, NLP/NLU, or LLM agent development.
• Hands-on with Azure Bot Framework SDK v4 and related tooling.
• Strong backend skills in C#, .NET, and JavaScript; frontend skills (HTML/CSS).
• MuleSoft integrations with PeopleSoft and Salesforce.

Responsibilities

• End-to-End development of scalable chatbots, virtual assistants, and AI agents from design to production.
• Maintain and migrate architecture toward Foundry and Agents 365.
• Design robust API integrations using MuleSoft to connect frontends with core backend systems (PeopleSoft, Salesforce).
• Develop omnichannel dialogs using Adaptive Cards across web, mobile, and messaging channels.
• Build live chat escalation protocols and automate ticket routing via Salesforce Case Management APIs.
• Integrate Hybrid AI strategies by combining classic NLU with Azure OpenAI for intent routing and content generation.
• Analyze logs, containment rates, and accuracy metrics to optimize flows and reduce hallucinations.
• Collaborate with Product Managers, UX Designers, and stakeholders to translate complex logic into user stories.

Skills

Conversational AI

NLP/NLU

LLM agent development

Azure Bot Framework

Copilot Studio

Agents 365

C#

.NET

JavaScript

HTML/CSS

MuleSoft

Salesforce

PeopleSoft

Power BI

Azure Cosmos DB

Adaptive Cards

Azure OpenAI

Tools

MuleSoft

Salesforce

Azure Bot Framework SDK v4

Copilot Studio

Agents 365

Azure OpenAI

Power BI

Azure Cosmos DB

Adaptive Cards

Job description

Educology Solutions is hiring a Chatbot Developer to design, build, and optimize enterprise-grade conversational AI experiences. You will bridge traditional NLU with Generative AI orchestrations, migrating toward autonomous agent frameworks while maintaining robust enterprise foundations.

You will drive end-to-end chatbot development, ensure seamless MuleSoft-based integrations with PeopleSoft and Salesforce, and craft omnichannel experiences across web, mobile, and messaging channels,