AI Conversational Designer

AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company; Alpharetta (GA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive market-rate salary

Medical & dental benefits

Work-life balance

Job summary

AGM Tech Solutions is seeking a Senior Lead Conversational Designer to shape AI-powered user experiences. You will design how probabilistic, generative systems respond, create guardrails, and drive scalable strategies with cross-functional partners.

Your work balances creativity with safety, quality, and business goals. You will collaborate with Product, UX, Engineering, and AI Platform teams, while evaluating LLM performance and presenting findings to senior leadership.

Qualifications

• 8+ years in Conversational Design, UX Writing, Content Design, or related fields.
• 3–5+ years designing conversational experiences specifically with Generative AI/LLMs.
• Deep understanding of deterministic vs. probabilistic conversational design.
• Experience with OpenAI, Anthropic Claude, Google Gemini, Meta Llama, or similar (a plus).
• Strong executive communication and stakeholder management skills.

Responsibilities

• Design conversation strategies for probabilistic, LLM-powered systems.
• Build prompts, guardrails, and response frameworks that improve consistency and quality.
• Partner with Product, UX, Engineering, and AI Platform teams to shape AI strategy.
• Evaluate and optimize LLM performance through testing and iteration.
• Present recommendations directly to senior stakeholders and executive leadership.

Skills

Conversational Design

UX Writing

Content Design

Generative AI

Executive communication

Tools

OpenAI

Anthropic Claude

Google Gemini

Meta Llama

Job description

Senior Lead Conversational Designer – Generative AI & LLM Experiences

AGM Tech Solutions is partnering with a direct client to find a Senior Lead Conversational Designer who can help shape the future of AI-powered user experiences.

This isn't your typical chatbot design role. We need someone who has designed and scaled conversational experiences where AI dynamically generates responses — not predetermined flows. You'll define how LLMs behave, sound, and respond at scale, balancing creativity with consistency, safety, and business goals.

What you’ll do:

• Design conversation strategies for probabilistic, LLM-powered systems
• Build prompts, guardrails, and response frameworks that improve consistency and quality
• Partner with Product, UX, Engineering, and AI Platform teams to shape AI strategy
• Evaluate and optimize LLM performance through testing and iteration
• Present recommendations directly to senior stakeholders and executive leadership

What you bring:

• 8+ years in Conversational Design, UX Writing, Content Design, or related fields
• 3–5+ years designing conversational experiences specifically with Generative AI/LLMs
• Deep understanding of deterministic vs. probabilistic conversational design
• Experience with OpenAI, Anthropic Claude, Google Gemini, Meta Llama, or similar (a plus)
• Strong executive communication and stakeholder management skills

Location:

Alpharetta, GA preferred. Open to candidates in NJ/NY, and exceptional remote candidates considered.

Perks:

• Competitive market-rate salary, strong work-life balance, and comprehensive benefits (medical & dental).

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AGM Tech Solutions is a Women-Minority owned IT consulting firm dedicated to building long-term relationships through Integrity, Trust, and Hard Work — connecting top-tier IT talent with high-impact enterprise and mid-size clients nationwide.