Convention Services Manager

Omni Hotels & Resorts; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Omni San Diego Hotel at the Ballpark is seeking a Convention Services Manager to coordinate convention and event details, serving as the liaison between planners and the resort. You will manage banquet functions, meeting room arrangements, and client communications to ensure flawless delivery.

The role requires 3–5 years of convention services leadership, professional presentation, and strong documentation and planning skills.

Qualifications

• Minimum 3–5 years’ experience in conference services, preferably as manager at a large convention hotel.
• Appropriate, professional appearance and presentation.
• Strong attention to detail and ability to handle very large, complex, multifaceted conventions.
• Excellent written and verbal communication abilities.
• CMP or similar industry designation preferred.

Responsibilities

• Prepare resumes for groups ten (10) days prior to group arrival and review details in the weekly Staff Meeting.
• Adhere to the Catering and Convention Services Department’s standard operating procedures.
• Help establish and maintain the hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
• Follow the standard operating procedures for all staff to handle all steps in the event planning process adhering to hotel protocol.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve high Medallia scores through good client rapport and thorough preparation.
• Generate high revenue for contracted rooms, function space, and catered events.
• Conduct pre- and post-conference meetings with the client as appropriate.
• Ensure client accounts are serviced in accordance with hotel standards.
• Communicate client requests to relevant departments; ensure banquet event orders are accurate 15 days prior to event start.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and upsell at every opportunity.
• Participate in all regular and operational meetings.

Skills

Conference services experience

Professional appearance

Attention to detail

Communication skills

Customer service mindset

Education

CMP or similar industry designation

Tools

Microsoft Word

Delphi

Excel

Outlook

Job description

Omni San Diego Hotel at the Ballpark

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego Hotel at the Ballpark

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel at the Ballpark's commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel at the Ballpark may be your perfect match.

Convention Services Manager

Overview

The Convention Services Manager will facilitate all aspects of the convention/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the resort, ensuring that all information has been communicated correctly.

Responsibilities

• Prepare resumes for groups ten (10) days prior to group arrival and review all details in the weekly Staff Meeting.
• Adhere to the Catering and Convention Services Department’s standard operating procedures.
• Help establish and maintain the hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
• Follow the specific standard operation procedures for all staff to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
• Generate high revenue yielding business for all contracted rooms, function space, and catered events.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure that all current and future client accounts are serviced in accordance with hotel standards.
• Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and upsell at every possible opportunity.
• Participate in all regular and operational meetings as required.

Qualifications

• Flexible work hours include weekends and holidays to meet the demands of a 24-hour operation
• Must have a minimum of 3-5 years’ experience inconference services, preferably as manager at a large convention hotel
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
• Experience in citywide conferences requiredLuxury or upper-upscale experience preferred
• Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions
• Excellent written and verbal communication abilities
• CMP or similar industry designation preferred

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.